Luce Persico
Gold Coast,QLD
Summary
Versatile server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Provides structured service and work plans balancing needs of patrons and team members.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Lead Waitress
La Rustita
Pesaro
11.2023 - 02.2024
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Developed rapport with regular customers, fostering loyalty and repeat business for the establishment.
Bartender
Verve Disco
Colli Al Meturo
11.2023 - 02.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Learned to preparate many types of drinks
Dishwasher
La Rustita
Pesaro
11.2023 - 02.2024
- Learned to use the wash machine and to keep clean my position
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Lead Waitress
La Rustita
Fano
06.2023 - 08.2023
- Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Managed phone calls and all the bookings
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Managed the organization of reservations and tables
Lead Waitress
La Rustita
Fano
06.2022 - 08.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated expert knowledge of menu items by answering customer inquiries thoroughly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled cash transactions accurately and responsibly when required.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
Waitress Supervisor
La Rustita
Fano
06.2021 - 08.2021
- Supervised server staff and simultaneously served personal section of tables.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Bussed and reset tables to keep dining room and work areas clean.
Waiter's Assistant
La Rustita
Fano
06.2020 - 08.2020
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
Waitress
La Rustita
Fano
06.2019 - 08.2019
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
High School Diploma -
Liceo Scientifico G. Torelli
Fano, Italy06.2023
Skills
- Daily specials memorization
- Dining area maintenance
- Table Setting
- Cleaning and sanitizing
- Courteous Phone Demeanor
- Hospitality service expertise
- Table Monitoring and Turnover
- Food presentation
- Reservation Management
- Warm and Friendly
- Accurate money handling and POS operations
- Menu Memorization
Languages
Italian
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Lead Waitress
La Rustita
11.2023 - 02.2024
Bartender
Verve Disco
11.2023 - 02.2024
Dishwasher
La Rustita
11.2023 - 02.2024
Lead Waitress
La Rustita
06.2023 - 08.2023
Lead Waitress
La Rustita
06.2022 - 08.2022
Waitress Supervisor
La Rustita
06.2021 - 08.2021
Waiter's Assistant
La Rustita
06.2020 - 08.2020
Waitress
La Rustita
06.2019 - 08.2019
High School Diploma -
Liceo Scientifico G. Torelli