Lucia Frazzetto
Ascot Vale,VIC
Summary
A motivated and compassionate individual with a passion for positive impact in social work. Seeking opportunities to apply skills and dedication while continuing to learn and grow. Known for reliability and diligence, with perfect attendance in the workforce since age 15, and recognition for consistent hard work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Coffee Club
2023.11 - Current
- Provided customer service in fast-paced environment, ensuring customer satisfaction
- Received chocolates from customers during Christmas for excellent service and attention to detail, including remembering their orders
- Received bonus from boss for consistent hard work and positive attitude
Customer Service
Grilled
2022.01 - 2022.12
- Managed various responsibilities including food preparation, customer service, and maintaining cleanliness
- Received $15 tip from satisfied customer for being enthusiastic waiter
Bubble Tea Barista, Customer Service
Cha Cha
2020.01 - 2021.07
- Made bubble tea and demonstrated enthusiasm in serving customers
- Worked for over year during Year 10, showcasing consistent dedication
Education
Bachelor Of Arts - Psychology
Australian Catholic University
Fitzroy, VIC01.2026
High School Diploma -
The Academy of Mary Immaculate
Fitzroy, VIC11.2023
Skills
- Interpersonal and communication skills, evidenced by successful interactions with customers and colleagues
- Proficient in problem-solving and conflict resolution, demonstrated through resolving customer issues at work
- Compassionate and empathetic approach towards others showcased in volunteer work with Salvation Army
- Reliable and diligent work ethic, proven by perfect attendance and recognition from supervisors
Certification
- Certificate III in Community Services
- Coffee Making Certificate
- Working with Alcohol Certificate
Availability
Available to work 3 full days a week, possibly more if required, Limited availability for work, Available to work full-time
Volunteer Experience
- Party Venue, Melbourne, Volunteer, 2020, 2020, Assisted in hosting events and ensuring guests had an enjoyable experience, Developed strong communication and interpersonal skills during the three-month duration in Year 9
- Salvation Army, Money Collector, Collected donations for community initiatives, showcasing a commitment to giving back
References
Available upon request
Timeline
Barista
Coffee Club
2023.11 - Current
Customer Service
Grilled
2022.01 - 2022.12
Bubble Tea Barista, Customer Service
Cha Cha
2020.01 - 2021.07
Bachelor Of Arts - Psychology
Australian Catholic University
High School Diploma -
The Academy of Mary Immaculate
- Certificate III in Community Services
- Coffee Making Certificate
- Working with Alcohol Certificate
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