Lucia Hodges
Toowoomba,QLD
Summary
Hi, My name is Lucia!
I’ve garnered retail, sales, and customer service over the past four years at my previous jobs and providing the best possible customer experience to customers/clients is something I heavily believe in. Working at Kmart Australia and General Pants Co. has helped me develop essential people skills and self-confidence, essentially giving me the tools to put myself out there and delve into new opportunities. However, it has also left me with a hunger for learning and new experiences.
I would call myself a dependable worker with experience in dynamic, high-performance environments. I am skilled in processing transactions, handling cash, using registers and arranging merchandise. I ensure I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I strive for success both for myself and others around me. I value the feedback of people with more experience than myself, so working with people of all ages and experience levels is something I enjoy.
I appreciate you taking the time to read my resume and I hope to hear from you at your earliest convenience!
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
General Pants Co.
07.2023 - Current
- Selling products - Informing customers on current deals and member offers. Processing payments and returns.
- Recovery - Store presentation including folding clothes, wiping down surfaces, cleaning mirrors, dusting, vacuuming, bin run.
- Customer service - Approaching customers with a personable and friendly attitude to ensure they feel welcomed and taken care of.
- Handling cash - Counting float at beginning and end of day, banking and completing cash transactions.
- GPS - packing online orders
Team Member
Kmart Toowoomba
08.2019 - 08.2023
- Customer service – Self serve, manned register, answering the phone.
- Store presentation – Pulling stock to the front, putting items in right spot, maintaining tidiness of entire floor (cleaning up spills/broken objects)
- Filling stock – Running boxes/cages of stock onto floor, filling shelves and processing overstocks.
- Handling of cash
- Loss prevention - Stopping theft using appropriate tactics, marking down stock to avoid writing off.
- Stocktake & Clearance
Education
Bachelor of Arts - Film, Television And New Media
University of Southern Queensland
Toowoomba, QLD07.2026
Harristown State High School
Toowoomba, QLD11.2022
Skills
- Excellent Written and Verbal Communication
- Goal-Driven
- Positive Customer Engagement
- Answering Customer Questions
- Retail Sales
- Retail Store Operations
References
Matthew Yarrow
Former Clothing world manager
Kmart Toowoomba Plaza
0437 080 988
James Wealleans
Legal Studies teacher
Harristown State High School
0422 217 442
Timeline
Retail Sales Associate
General Pants Co.
07.2023 - Current
Team Member
Kmart Toowoomba
08.2019 - 08.2023
Bachelor of Arts - Film, Television And New Media
University of Southern Queensland
Harristown State High School
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