Lucia McCann
Sydney,NSW
Summary
- Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Experienced individual providing high-quality administrative support to various
areas. Highly organised and detail-oriented with great multitasking and task prioritisation skills. - Thrives in a fast work place enviorment
Overview
2
2
years of professional experience
Work History
Assistant Centre Administration Support Officer
Corrective Services New South Wales
Matraville, NSW
05.2023 - Current
- Provided valuable insights during the decision-making process by conducting
research on various topics related to organization initiatives or projects. - Served as a liaison between employees and external stakeholderds.
- Screened and transferred incoming calls, took down messages, and transmitted
information and documents to internal personnel. - Directed automation of office procedures such as correspondence management,
recordkeeping and online communications. - Compiled reports using Excel spreadsheets.
- Prepared letters, memos, invoices and other documents as needed.
Retail Sales Associate
Universal Store Holdings Limited
Campbelltown, NSW
12.2022 - 05.2023
- Handled returns/exchanges efficiently while ensuring compliance with company
policies and maintaining customer satisfaction levels. - Enhanced customer satisfaction through efficient conflict resolution.
- Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
Shift Supervisor
Dominos Pizza Inc.
Wilton
12.2021 - 04.2023
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Assisted in the hiring process of new team members through reviewing
applications, manage interviews, and providing input on candidate suitability
for the role. - Optimised shift operations by analysing performance data, identifying areas for
improvement, and implementing necessary changes. - Created fortnightly rosters for staff to adhere to as well as managing staff sick leave and recreational leave.
- Collaborated with other Shift Runners to share best practices, streamline
operations across shifts, and maintain consistency in service delivery.
Senior Wait Staff Member
Post Office Cafe
Mossvale
11.2021 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary
items. - Exhibited strong multitasking abilities by handling multiple tables simultaneously
without compromising service quality or guest satisfaction. - Assisted in training new waitstaff members to improve team performance and
maintain high levels of service quality.
Education
High School Diploma -
Chevalier College
Bowral, NSW09-2021
Skills
- Scheduling and Planning
- Documentation and Recordkeeping
- Multi-line phone proficiency
- Confident using EDRMS, OIMS and all Microsoft platforms in my work
Timeline
Assistant Centre Administration Support Officer
Corrective Services New South Wales
05.2023 - Current
Retail Sales Associate
Universal Store Holdings Limited
12.2022 - 05.2023
Shift Supervisor
Dominos Pizza Inc.
12.2021 - 04.2023
Senior Wait Staff Member
Post Office Cafe
11.2021 - 04.2023
High School Diploma -
Chevalier College
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