Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Nguyen

Deer Park,VIC

Summary

Bachelor of Commerce student with a passion for accounting and financial services. A hard worker, goal orientated, and has a keen eye for detail. Has extensive experience in retail & healthcare and has been recognised for communication skills, customer service skills, leadership skills, persuasive skills, and sales skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

ASSESSMENT & RESPONSE OFFICER

Annecto
06.2022 - Current
  • Completed average of 20 calls in morning shifts and spoke with over 40 healthcare workers in a day to complete shift fills.
  • Assisted clients with finding health care workers/support workers to attend important services and negotiated new service times to ensure a care worker could be found.
  • Developed extensive both verbal and written communication skills.
  • Gained knowledge of client management software such as CarelinkPlus, Procura, Alayacare, DC2Vue and Microsoft Dynamics (CRM).

WAREHOUSE ASSISTANT

Amazon
08.2021 - 11.2021
  • Oversaw incoming products and exceeded the goal of stowing at least 70 items an hour, in an orderly manner for outbound team members to collect.
  • Speed commended by inbound leaders
  • Ensured under 20 errors were made daily while stowing to uphold quality of products.
  • Selected to be part of Inventory Control and Quality Assurance team due to outstanding work in Stow team, where inventory was counted daily to ensure correct numbers and quality of inventory was exceptional.

CHRISTMAS RETAIL ASSISTANT

Dusk
10.2020 - 12.2020
  • Served an average of 40 customers per day by answering customer inquiries, completing purchases, suggesting products, and encouraging customers to join reward programs.
  • Aided 7 team members per shift by cleaning up, restocking merchandise and handling cash payments at registers when necessary.
  • Maintained knowledge of all up-to-date sales discounts and promotions.
  • Kept merchandise organized with regular recovery work.

RETAIL ASSISTANT

Dimmeys
10.2017 - 02.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards
  • Developed good understanding of the POS system.
  • Was recognized for skills with handling cash and payments therefore was given rights to process refunds.
  • Maintained zero errors with the POS System for 6 months.
  • Trained and supervised new retail assistants with the POS system, customer communication, store policies, and visual merchandising.
  • Acknowledged by manager of leadership skills.
  • Assisted Vietnamese-speaking customers, increasing number of regular customers by 30%.

VOLUNTEER

Doutta Galla Aged Services
04.2016 - 06.2016
  • Promoted well-being and health by walking with at least 5 residents a day around different parts of building.
  • Recognized by supervisors for interpersonal skills and patience.
  • Resolved small tasks received by nurses around nursing home.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bachelor of Commerce - Accounting

Deakin University
Geelong, VIC
02.2024

Skills

  • Emergency Response
  • De-escalation
  • Citrix
  • Phone Inquiries
  • Microsoft Excel
  • Microsoft Dynamics
  • Customer Inquiries
  • POS Systems

Timeline

ASSESSMENT & RESPONSE OFFICER

Annecto
06.2022 - Current

WAREHOUSE ASSISTANT

Amazon
08.2021 - 11.2021

CHRISTMAS RETAIL ASSISTANT

Dusk
10.2020 - 12.2020

RETAIL ASSISTANT

Dimmeys
10.2017 - 02.2020

VOLUNTEER

Doutta Galla Aged Services
04.2016 - 06.2016

Bachelor of Commerce - Accounting

Deakin University

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Lucia Nguyen