Overview
Work History
Education
Skills
Timeline
Generic

Lucia Rawson

Overview

6
6
years of professional experience

Work History

Waitress/Host/Bartender

Universal Restaurant
08.2022 - Current
  • Effectively managed seating in a high-traffic restaurant, optimizing limited space and long wait times through strategic problem-solving, ensuring timely customer seating while upholding excellent service standards.
  • Delivered exceptional customer service as a section waiter, skillfully balancing multiple tables and orders with attentiveness and efficiency.
  • Prepared a diverse range of beverages, including coffee, cocktails, mocktails, milkshakes, and freshly squeezed juices, efficiently handling high-volume service during peak periods.
  • Performed additional bar duties, such as processing takeaway orders in-person and by phone, managing the register for table payments, and conducting general restocking, as well as polishing cutlery and glasses.
  • Coordinated and executed large bookings (over 50 guests) for school, tour, and corporate groups, managing dietary restrictions, serving food, and overseeing dishwashing and clean-up.
  • Conducted general cleaning duties as a section waitress and bar staff, maintaining a clean and organized work environment.
  • Earned Employee of the Month in October 2023 for consistent high performance and exceptional contributions.

Market Stall Help and Babysitter

Eltham Farmers Market
06.2021 - 01.2023
  • Primarily responsible for caring for the stallholder's two toddlers while also assisting with the operation of the market stall, demonstrating flexibility and adaptability.
  • Managed the setup and teardown of the stall, including unloading, arranging, and cleaning up at the end of the day.
  • Restocked food items and performed food preparation tasks, such as cutting pumpkins and cauliflower and bagging beans and potatoes.
  • Ensured the toddlers' needs were met through attentive supervision, adapting to their changing needs, and organizing engaging activities like trips to the park and library.
  • Handled errands and provided general care, effectively balancing childcare responsibilities with stall operations.

Cashier/Waitress

La Petite France
02.2021 - 08.2022
  • Delivered exceptional customer service during busy lunch rushes by efficiently managing orders both over the phone and in person.
  • Stocked and organized the food fridge, maintaining freshness and inventory accuracy to support smooth operations.
  • Operated the cash register with precision, handling transactions and providing friendly, accurate service.
  • Assisted with various food preparation and setup tasks, including slicing cakes, toasting bread, vacuum-sealing takeaway meals, folding takeaway boxes, and ensuring restocking of boxes, cups, cutlery, and napkins.
  • Performed general cleaning duties to maintain a clean, welcoming environment.

Cashier

Monty's Noodles
06.2019 - 12.2021
  • Solely operated the register and managed customer orders during peak dinner rushes at a busy takeaway shop.
  • Took orders in person and over the phone, and efficiently passed on Uber, Menulog, and DoorDash orders as they came in.
  • Packed food orders swiftly, ensuring high standards of presentation under pressure.
  • Calculated order totals and handled transactions independently using the cash register.
  • Performed general cleaning duties to maintain a tidy and organized workspace amid high traffic and limited staff.

Waitress

Makan District
10.2018 - 06.2019
  • Delivered attentive customer service in a busy Malaysian restaurant during the dinner rush, handling orders both over the phone and in person.
  • Ran food to tables and cleared them promptly to ensure a smooth dining experience.
  • Calculated bills and operated the cash register with accuracy.
  • Performed general cleaning duties to maintain a clean and organized dining area.

Education

VCE Certificate -

Eltham High School
Eltham, VIC
11.2020

Skills

  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Problem-Solving
  • Memory retention
  • Cleanliness

Timeline

Waitress/Host/Bartender

Universal Restaurant
08.2022 - Current

Market Stall Help and Babysitter

Eltham Farmers Market
06.2021 - 01.2023

Cashier/Waitress

La Petite France
02.2021 - 08.2022

Cashier

Monty's Noodles
06.2019 - 12.2021

Waitress

Makan District
10.2018 - 06.2019

VCE Certificate -

Eltham High School

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Lucia Rawson