LUCIA VALENCIA
Summary
Self-motivated worker, looking to meet internal and customer needs. Well-coordinated and decisive leader with expertise in program management and administration, team building and performance optimisation. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and logistic management as well as customer service levels.
Overview
5
5
years of professional experience
Work History
Warehouse Administrator
EFFICIENT SERVICES GROUP
08.2022 - 08.2023
- Receiving, issuing and dispatching stock, and handling communication between freight companies and warehouse customers
- Processing picking and packing slips and issue to warehouse storepersons for picking
- Ensuring accurate transactions (con-notes, manifests) of all movements for all goods being dispatched
- Process customer's orders via in-house systems and various online portals, including WMS
- Consult with various stakeholders as required, being the Main Point of contact for track and trace & Customer Service queries.
Customer Service
FERGUSON PLARRE
02.2022 - 08.2022
- Reporting stock levels to create new purchase orders
- Delivered superior customer service to retain existing customers and attract future customers
- Promoted new products and services to existing customers, driving revenue growth and satisfaction
- Logged customer data into company CRM system to foster strong account management and rapport
- Operating the cash registers, taking payments and performing refunds
- Recruiting, training, and supervising staff
Customer Service Manager
MEMORY BLOCK
10.2020 - 02.2022
- Managing budgets, and maintaining statistical and financial records
- Recruiting, training, and supervising staff, facilitating staff development
- Dealing with customer issues and complaints.
- Meeting or exceeding sales goals
- Operating the cash registers, taking payments and performing refunds
Customer service and Payroll
TELEPERFORMANCE
10.2018 - 01.2020
- Complete relevant documentation as required
- Maintain an accurate record keeping system, prepare data, reports and documents
- Remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices
- Prepares and maintains accurate records and reports of payroll transactions
- Receive inbound telephone calls in relation to customer services (placing orders, product inquiries, quotes, return, and problem solving)
Education
Bachelor Degree - Process Engineering
LIBRE UNIVERSITY
COLOMBIA04.2019
Skills
- Problem solving skills
- Numeracy skills
- Verbal communication skills
- Strong customer service
- Good team worker
- Operational Efficiency and Safety
- Distribution Reporting and Documentation
- Resource Management
- Office Support
Timeline
Warehouse Administrator
EFFICIENT SERVICES GROUP
08.2022 - 08.2023
Customer Service
FERGUSON PLARRE
02.2022 - 08.2022
Customer Service Manager
MEMORY BLOCK
10.2020 - 02.2022
Customer service and Payroll
TELEPERFORMANCE
10.2018 - 01.2020
Bachelor Degree - Process Engineering
LIBRE UNIVERSITY
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