Lucia Vinci
Casula,NSW
Summary
Accomplished Manager with a proven track record at Piccolina Deli & Cafe, enhancing customer satisfaction and team performance through strategic planning and complex problem-solving. Skilled in team leadership and time management, adept at driving results and improving operational efficiency. Expert in verbal and written communication, achieving significant improvements in staff management and customer service. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager
Piccolina Deli & Cafe
Double Bay, NSW
11.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Sales Assistant
Zara
Sydney, NSW
12.2015 - 03.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Office Manager Intern
Special Brill
Italy
01.2012 - 03.2014
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.
- Facilitated smooth operation of the office by maintaining well-organized workspaces and common areas.
- Supported senior management with various administrative tasks, increasing their productivity levels.
- Enhanced office efficiency by streamlining processes and implementing organizational strategies.
- Streamlined scheduling processes by maintaining an organized calendar system for staff appointments and meetings.
- Contributed to budget planning by tracking expenses and providing cost-saving recommendations.
Purchasing Manager
Matec Industry
Italy
03.2009 - 08.2011
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Education
Diploma of Business Administration - Business
Strathfield College
Sydney09.2017
High School Diploma -
Istituto Magistrale Giuseppe Lombardo Radice
Italy06.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
Timeline
Manager
Piccolina Deli & Cafe
11.2017 - 03.2019
Sales Assistant
Zara
12.2015 - 03.2017
Office Manager Intern
Special Brill
01.2012 - 03.2014
Purchasing Manager
Matec Industry
03.2009 - 08.2011
Diploma of Business Administration - Business
Strathfield College
High School Diploma -
Istituto Magistrale Giuseppe Lombardo Radice