Lucia Maree King
Reedy Creek,QLD
Summary
Highly experienced and organized in medical administration, knowledgeable about healthcare processes and administrative requirements. Qualified to handle patient documentation and correspondence. Develops positive and supportive connections with Doctors, Allied Health Professionals, Patients and Colleagues. Self-motivated, with a strong sense of personal responsibility. Works effectively in fast-paced environments. Organized and detail-oriented with a strong work ethic.
Overview
13
13
years of professional experience
Work History
Medical Secretary
WillowVale Clinic
03.2023 - 12.2023
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Doctor's Assistant / Medical Receptionist
IMH Gold Coast
01.2022 - 03.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
Practice Manager
NIIM Gold Coast
07.2016 - 12.2021
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Communicated closely with patients, ensuring medical information was kept private.
Practice Manager
Natural Vibrant Health
01.2011 - 01.2016
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
Certificate III - Business
AOIL
Robina, QLDCertificate III - Aged Care And Dementia
RSL War Veterens
Currumbin, QLDCertificate III - Computer Studies
TAFE Queensland
Coolangatta, QLDCourse - Management
Proteus
BrisbaneSkills
- Proficient at Best Practice, Halaxy, Medical Director, Helix, Xero, Vend, Light Speed, Clinico
- Patient Billing
- Time management mastery
- Telephone Customer Support
- Documentation and Recordkeeping
- Professional telephone etiquette
- Medical Terminology
- Bookkeeping
Passionate Grandmother
Two beautiful grandsons Patrick (8) and William (6)
REFERENCES
Dr Taufic BinJemain
WillowVale Clinic
0473116879
Dr Valerie Cole
+61402292853
Mr David Sewell - Character reference
Principal of St. Vincent's Catholic Primary School
0437647177
Timeline
Medical Secretary
WillowVale Clinic
03.2023 - 12.2023
Doctor's Assistant / Medical Receptionist
IMH Gold Coast
01.2022 - 03.2023
Practice Manager
NIIM Gold Coast
07.2016 - 12.2021
Practice Manager
Natural Vibrant Health
01.2011 - 01.2016
Certificate III - Business
AOIL
Certificate III - Aged Care And Dementia
RSL War Veterens
Certificate III - Computer Studies
TAFE Queensland
Course - Management
Proteus
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