Luciana Caixeta
Marden,Australia
Summary
Dedicated senior team leader with over 17 years of experience in dispute resolution, family law services, and multidisciplinary team management. Skilled in applying the Family Law Act 1975 (Cth) in practice, leading complex service teams, and supporting public sector legal objectives. Extensive experience managing budgets, team KPIs, legal performance frameworks, and organisational data. Trained lawyer (Brazil) with Australian qualification in Family Dispute Resolution. Accredited mediator and educator, actively involved in national training for future dispute resolution professionals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Team Leader
Relationships Australia SA
Adelaide
01.2015 - Current
- Lead and manage a multidisciplinary team of 14 practitioners, including accredited mediators and counsellors.
- Ensure service compliance with the Family Law Act 1975 (Cth), contract requirements, and clinical frameworks.
- Oversee budgets, workforce planning, KPI reporting, and strategic team performance.
- Design and facilitate team development, clinical supervision, and staff mentoring programs.
- Deliver family dispute resolution and elder mediation services, often involving legal complexity and high sensitivity.
- Liaise with courts, legal stakeholders, and the Office of the Public Advocate to manage disputes and protect vulnerable individuals.
- Contribute to selection panels, internal recruitment processes, and policy implementation.
- Author monthly reports on performance metrics, trends, and client outcomes.
- Educate and mentor new practitioners in the Graduate Diploma of Family Dispute Resolution.
- Support complaints response processes and brief counselling via the Acute Response line.
- Model safe, respectful, inclusive leadership aligned with public service and organisational values.
Senior Family Dispute Resolution Practitioner
Relationships Australia SA
Adelaide
01.2008 - 01.2015
- Provided Family Dispute Resolution services across multiple sites.
- Liaised with courts, sector professionals, and coordinated with Family Advisors and children’s programs.
- Provided Elder Mediation services in collaboration with legal and guardianship stakeholders.
- Delivered conflict coaching and trauma-informed support to clients navigating separation.
- Specialised in multicultural and vulnerable clients
International Student Coordinator
Global Education Australia
01.1998 - 01.1999
Volunteer Worker
Virginia, USA
01.1997 - 01.1998
Lawyer / Auditor
KPMG
Belo Horizonte, Brazil
01.1994 - 01.1996
Junior Lawyer
Homero Costa & Filhos
Belo Horizonte, Brazil
01.1991 - 01.1994
Education
Graduate Diploma - Family Dispute Resolution
Australian Institute of Social Relations
Hindmarsh, SA01.2010
Advanced Elder Mediation -
Judith McCann-Beranger
Canberra, ACT01.2019
Conflict Management Coaching -
LEADR
Adelaide, SA01.2013
Bachelor of Laws (LLB) - International Law
Pontifical Catholic University of Minas Gerais
Brazil01.1994
Skills
- Multidisciplinary team leadership
- Dispute resolution and mediation
- Extensive knowledge of the Family Law Act of 1975 (Cth)
- Budget and KPI management
- Stakeholder engagement
- Clinical and operational supervision
- Training, education, and staff mentoring
- Data-driven decision making and analytical thinking
- Recruitment and workforce planning
- Regulatory compliance
- Client advocacy and cultural competency
Certification
- Accredited Mediator, National Mediation Standards, 2025
- Trainer, Graduate Diploma of Family Dispute Resolution, current
- Advanced Elder Mediation, Judith McCann-Beranger, 2019
- Collaborative Practice & Elder Mediation, Adelaide Collaborative Centre / Prof. Dale Bagshaw, 2015 and 2018
- Working with clients with complex issues, Daniel Short PhD TATRA, 2017
- Transformative Mediation, Institute for the study of conflict transformation - Sandra Fenton PhD, 2015
- Advanced Mediation & Conflict Resolution, Jim Cyngler Consulting, 2014
- Specialisation in communication models, Dr John Gottman Seattle University, 2013
- Certificate IV in Training & Assessment, Australian Institute of Social Relations, 2012
- Community Educator’s Training, Relationships Australia SA, 2008
References
References available upon request.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Team Leader
Relationships Australia SA
01.2015 - Current
Senior Family Dispute Resolution Practitioner
Relationships Australia SA
01.2008 - 01.2015
International Student Coordinator
Global Education Australia
01.1998 - 01.1999
Volunteer Worker
01.1997 - 01.1998
Lawyer / Auditor
KPMG
01.1994 - 01.1996
Junior Lawyer
Homero Costa & Filhos
01.1991 - 01.1994
Graduate Diploma - Family Dispute Resolution
Australian Institute of Social Relations
Advanced Elder Mediation -
Judith McCann-Beranger
Conflict Management Coaching -
LEADR
Bachelor of Laws (LLB) - International Law
Pontifical Catholic University of Minas Gerais
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