Summary
Overview
Work History
Education
Skills
Timeline
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Luciana Cortes

Sydney

Summary

Customer-focused professional with strong experience in reservations coordination, client management, and event support. Proven ability to engage with clients, manage complex bookings, and drive pre-sales initiatives to deliver seamless experiences.

Overview

5
5
years of professional experience

Work History

Reservations Coordinator

Merivale
02.2024 - 08.2025
  • Managed high-volume inbound reservation enquiries across multiple Merivale venues, providing prompt, professional service via phone, email, and booking platforms.
  • Delivered exceptional customer service by understanding guest needs, offering tailored venue recommendations, and facilitating special requests or VIP arrangements.
  • Handled group bookings, including availability checks, maintaining proactive communication with clients, encouraging pre-orders to ensure smooth service and enhance overall guest experience.
  • Processed pre-orders for food and beverage packages for private events and large group reservations.
  • Liaised closely with venue managers and operations teams to communicate booking details, large party requirements, and event logistics.
  • Utilised SevenRooms to schedule, amend, and cancel bookings, optimising venue capacity and guest flow.
  • Handled complaints and and last-minute changes with a calm, solutions-focused approach, to uphold brand reputation and guest satisfaction.


Reservations Coordinator

Solotel
06.2023 - 11.2023
  • Skilled in managing multiple reservation requests across 26 venues.
  • Experienced in handling customer queries via phone and email providing exceptional service.
  • Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of restaurant services and hotel facilities.
  • Analyse and update all guest requests that are tailored to their requirements via SevenRooms.
  • Build and strengthen relationships with venue managers to assist and coordinate guest reservations.
  • Respond to customer queries via webchat.
  • Complete reservation reports.
  • General support to events team.

Head Hostess

Amare Restaurant, Crown Sydney
01.2021 - 04.2023
  • Greeted customers and confirmed bookings upon arrival.
  • Managed bookings, cancellations, and reservations amendment via Seven Rooms system.
  • Minimized wait times by managing wait lists and maintain table rotations to maximize capacity during peak service hours.
  • Resolved enquiries in person, on the phone and via email.
  • Coordinating services with senior management based on guest preferences, adjusting table allocations and seating availability to accommodate VIP guests and groups with special requests.
  • Represented the hotel brand and restaurant image fostering customer loyalty.
  • Answering emails and other admin and office tasks.

Education

Digital Marketing Advanced Diploma -

Australian College of Business Intelligence
Sydney, NSW
02.2022

Social Media Diploma - undefined

Australian College of Business Intelligence
Sydney, NSW
01.2022

Business Management Bachelor - undefined

University San Ignacio De Loyola
Lima, Peru
01.2012

Skills

  • Customer service
  • Detail-oriented
  • Multitasking Abilities
  • Time management
  • Guest relations
  • Problem-solving abilities

Timeline

Reservations Coordinator

Merivale
02.2024 - 08.2025

Reservations Coordinator

Solotel
06.2023 - 11.2023

Head Hostess

Amare Restaurant, Crown Sydney
01.2021 - 04.2023

Social Media Diploma - undefined

Australian College of Business Intelligence

Business Management Bachelor - undefined

University San Ignacio De Loyola

Digital Marketing Advanced Diploma -

Australian College of Business Intelligence

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Luciana Cortes