LUCIANNA RUSSO BATTAGLIOLO

• In depth and all round support and counseling of clients one to one with drug and alcohol addiction
• Identified treatment goals based on individual diagnosis and history
• Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans
• Written reports of clients engagement in counseling.
• Written notes after clients session.
• Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.

• Relief work, filling in whilst staff were on holidays.
• Greeted customers and provided excellent customer service.
• Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
• Provided advice on hair care products to clients.
• Applied color treatments including highlights, foils, balayage and ombre.
• Utilized specialised tools like curling irons and flat irons to achieve desired looks..
• Managed appointment bookings including scheduling appointments with clients.
• Provided expert consultation to clients on hair care, styling and coloring techniques.

• Worked one-on-one with special needs students to help navigate through school challenges
• Prepared lesson materials and visual aids to reinforce lesson concepts.
• Assisted students with special needs in the classroom setting.
• Facilitated small group instruction sessions as needed by teacher or lead educator.
• Created lesson plans, activities, and materials tailored to the needs of individual learners.
• Monitored and managed student behavior and classroom activity indoors and outside.
• Devised special strategies for reinforcing material or skills based on needs, interests and abilities of individual students.
• Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
• Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.

• Developed lesson plans to teach English as a foreign language to students aged 15 to 18years old
• Organized activities, such as role-playing, debates, discussions, and field trips to practice speaking skills.
• Assessed student progress on a regular basis by administering tests and providing feedback.
• Provided individual and group instruction in the fundamentals of English grammar and composition.
• Designed creative teaching materials to engage learners in an interactive learning environment.
• Maintained accurate attendance records for each student enrolled in my classes.
• Built relationships with students of diverse cultural, social and economic backgrounds.
• Provided one-on-one instruction for non-English speaking students within classroom settings.

• Bridal hair for weddings and special occasions to help clients look and feel best on big day
• Applied various techniques such as blow-drying, curling or flat ironing in order to achieve desired looks.
• Provided mobile hairdressing services to clients in their own homes, such as cutting and styling hair, dyeing, colouring, perming and straightening.

• Employed as the school's counsellor in a private independent preparatory school
• Responsible for working with young people ages 6 to 14years and and adult staff
• Consulted with families and staff to discuss strategies necessary for improved student social and academic performance
• Identified at-risk students to provide support for successful academic experience and personal growth
• Assessed students and proposed behavior management plans to alleviate academic and social problems
• Maintained student records and developed individual education and behavior plans to promote student success

• Providing individual therapy for adults, children and adolescents in person and online in the UK and Italy
• Referred individuals to outside resources and services for additional support.
• Conducted initial assessments of clients to determine presenting issues and develop treatment plans.

• Owned a successful hair salon in Putney, Southwest London
• Member of the NHF, National Hairdressers Federation
• Prepared and delivered training for the apprentice's, mentoring and supporting them and staff to enhance personal growth and increase productivity.
• Cultivated strong value-added relationships with clients, recommending home hair care regimens and treatments to meet individual client needs
• Pursued continuing education and attending training workshops to stay up to date with new trends and techniques
• Managed daily operations of the salon, including scheduling appointments, rebookings maintaining records, and ordering supplies.
• Conducted regular staff meetings to discuss operational issues or changes in policies or procedures on proper use of products and equipment while adhering to safety standards.

Courses attended

• Lizzie Liros - Master Bridal Workshop -1 day Certificate 2014
• Lizzie Liros - Master Bridal Advanced Workshop - 1 day Certificate 2015
• The Art of Hair Painting Certificate - Scruples Oct 2016

• Delivered training and seminars to stylists in salons across the UK
• Deliver Joico and Fudge product training to salon owners, hairstylists, and assistants
• Deliver and Fudge colour training to salon owners, hairstylists, and assistants
• Prepare and deliver workshops and seminars on the latest cuts and colour
• Pursued continuing education and training to stay up to date with new trends and techniques

Courses attended

• Presentation Skills Certificate - 2 day training course - Joico Europe
• Joico Power Pack Colour Certificate - 5 day training course - Joico Europe

• Retail Revival Certificate - Bed head and TIGI product training - May 2009
• Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
• Provided excellent customer service to build clientele base and ensure repeat business.
• Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
• Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
• Applied highlights, lowlights or other coloring techniques.
• Developed relationships with new clients through referrals from existing customers.

• Scheduled daily appointments and rebookings
• Collected payment from customers and scheduled next appointments
• Washed, colored, cut and styled hair for high volume of clients daily
• Kept notes listing preferences and services provided to clients for quick reference

COURSE

• Matrix Inspirational 2 day hair colour course Jan 2007

• Provided expert consultation to clients on hair care, styling and coloring techniques.
• Developed creative hairstyles for special occasions such as weddings, proms or other events.
• Applied color treatments including highlights, foils, balayage and ombre and Bleached, dyed or tinted hair using applicator or brush.

• Provided expert consultation to clients on hair care, styling and coloring techniques including highlights, foils, balayage and ombre.
• Developed creative hairstyles for special occasions such as weddings, proms or other events.
• Processed payments from customers and manage appointment bookings including scheduling appointments with clients.

Courses

• Technical Diploma - Colour confidence 2 day course June 1999

• Managed appointment bookings including scheduling appointments with clients.
• Provided expert consultation to clients on hair care services such as styling and coloring techniques.
• Scheduling and rebooking client appointments .

• Assisted senior stylists with shampooing, conditioning, blow-drying and styling of hair.
• Maintained cleanliness and hygiene in the salon at all times.
• Provided friendly customer service throughout the entire appointment process.
• Performed hair styling, cutting, colouring, perming and other treatments as requested by clients.

COURSES

• Creative certificate - Creative educational Programme, Junior Colour Specialist 6th-27th March 1996
• Technical certificate - Creative cut & colour 1 day course Feb 1996
• Completed Certificate III in combined Ladies and Men’s barbering

• Provided customer service by answering questions, performing cashier duties, resolving problems, and responding to complaints in a timely manner.
• Maintained cleanliness of the sales floor area at all times.

AWARDS

• Myer Advanced Selling Skills program in customer service Nov 1991
• Myer Excellence Award for Outstanding customer service Sept 1993