Luciano Basilico
Sydney,Australia
Summary
Hospitality professional with over 5 years of experience in customer service at hotels in southern Argentina. My focus is on creating a welcoming environment and helping guests enjoy their stay. Skills include customer service, teamwork, and problem-solving. I am multitasking and have experience in tasks such as maintaining common areas, gardening, and room cleaning. I am eager to learn new things, flexible, and adapt quickly. I have a strong ability to work in a team, being a collaborative and reliable colleague.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Hotel Patagonia
El Chaltén, Argentina
03.2021 - 04.2024
- Assisted guests during check-in and check-out, ensuring a smooth and friendly process
- Managed reservations and inquiries, providing information on local activities
- Contributed to maintaining a clean and organized reception area
Event Assistant
Hotel Huemul
San Carlos de Bariloche, Argentina
04.2020 - 12.2020
- Assisted in organizing small events, coordinating logistical details
- Collaborated with the team to ensure events ran smoothly
- Received positive feedback from guests regarding service during events
Reception Agent
Hotel Buenos Aires Central
Buenos Aires, Argentina
03.2019 - 12.2019
- Managed reception operations, including efficient check-ins and check-outs
- Provided exceptional customer service by addressing guest inquiries and needs
- Helped coordinate services for guests and special requests
Customer Service Assistant
Hotel Los Arcos
Villa La Angostura, Argentina
06.2018 - 12.2018
- Provided support to staff in assisting guests by answering questions and requests
- Participated in preparing rooms and common areas for incoming visitors
- Fostered a friendly atmosphere that contributed to a positive guest experience
Education
Master's - Hospitality and Tourism
National University of Tourism
Buenos Aires12.2019
Bachelor's Degree - Business Administration
University of Buenos Aires
Buenos Aires12.2017
Skills
- Excellent customer service
- Teamwork
- Problem-solving
- Basic event organization
- Multitasking
- Flexibility
- Quick learner
- Scheduling
Personal Information
- Age: 30
- Willing to relocate anywhere in Australia
Certification
- Full rights for Working ( Visa 417)
Timeline
Receptionist
Hotel Patagonia
03.2021 - 04.2024
Event Assistant
Hotel Huemul
04.2020 - 12.2020
Reception Agent
Hotel Buenos Aires Central
03.2019 - 12.2019
Customer Service Assistant
Hotel Los Arcos
06.2018 - 12.2018
Master's - Hospitality and Tourism
National University of Tourism
Bachelor's Degree - Business Administration
University of Buenos Aires
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