Luciano Rocha dos Santos
Administrative Assintent
Notting Hill,VIC
Summary
Administrative and Operations Support professional with a Bachelor’s degree in Human Resources and experience supporting HR, office, and operational teams in Australia and Brazil. Strong background in documentation, systems, coordination, and process improvement. Reliable, detail-oriented, and seeking an entry-level administration role to grow within a structured organisation
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
24
24
years of professional experience
Work History
Operations & Administration Support Coordinator
Branski (Woolworths Contractor)
Melbourne, Australia
04.2021 - 03.2025
- Logged into in-vehicle system to access daily routes and delivery information
- Collected and verified loads at distribution dock using digital systems
- Operated delivery vehicle following assigned routes and schedules
- Trained and onboarded new drivers, ensuring compliance with safety and company procedures
- Supported daily fleet operations, including vehicle allocation, dispatch and route coordination
- Monitored vehicles and reported maintenance issues to organise downtime
- Coordinated truck preparation and compliance for new store launches and route expansions
- Supported driver performance, attendance and daily operational standards
- Resolved day-to-day operational issues to ensure on-time and accurate deliveries
- Maintained operational records and system updates
Delivery Driver
2U Couriers (StarTrack Contractor)
Melbourne, Australia
07.2019 - 04.2021
- Managed parcel sorting and organization at the warehouse to ensure accurate deliveries
- Planned and executed efficient delivery routes to meet schedules and service standards
- Monitored delivery progress and reported operational issues to dispatch for timely resolution
- Maintained delivery records and updated internal systems
- Followed safety procedures and compliance protocols
Training Manager
SPEED Telecommunications
São Paulo, Brazil
09.2014 - 07.2016
- Assessed employee development needs and prepared instructional materials and documentation
- Delivered basic training programs on company systems, processes, and procedures
- Supported management with employee performance tracking and administrative tasks
- Maintained training records and updated internal documentation
- Assisted in process improvement initiatives to enhance team efficiency
Sales & Training Instructor
VMT Telecommunications
São Paulo, Brazil
05.2007 - 04.2014
- Progressed through multiple roles, gaining strong experience in administration, operations support, and people coordination.
- Supported HR and office operations including payroll documentation, onboarding, employee records, and internal procedures.
- Delivered training and onboarding support, ensuring compliance with company systems and processes.
- Maintained accurate records, supported teams, and contributed to efficient day-to-day operations.
Sales Associate
CTX Clothes
São Paulo, Brazil
09.2006 - 05.2007
- Assisted customers and achieved high sales performance.
- Maintained store organization and visual merchandising.
Sales Manager
Dolce Vita Clothes
São Paulo, Brazil
09.2005 - 04.2006
- Led the sales team and managed product inventory and pricing.
- Supervised merchandising and purchasing decisions to optimize revenue.
Cashier / Sales Associate
Yachtsman Clothes
São Paulo, Brazil
08.2004 - 09.2005
- Handled sales transactions and provided excellent customer service.
- Contributed to maintaining a clean and welcoming retail environment.
Cashier / Sales Associate
TNG Clothes
São Paulo, Brazil
04.2001 - 05.2004
- Assisted customers, processed payments, and exceeded sales targets.
- Maintained high standards of store cleanliness and presentation.
Education
Bachelor of Human Resources - undefined
UNINOVE University
São Paulo, Brazil07.2013
Project Management Practice
Greenwich College
Melbourne, Australia07.2018
General English
Elsis/Ability English School
Melbourne, Australia08.2017
Skills
- Office & Administrative Support
- HR Documentation & Onboarding Support
- Process Improvement & Workflow
- Scheduling, Coordination & Reporting
- Microsoft Office (Word, Excel, PowerPoint)
- Professional English / Native Portuguese
- Stakeholder Communication
- Customer Service & Issue Resolution
- White Card (Australia)Traffic Controller & Traffic Management TC1 / TMI1(Victoria)
Availability
Immediately available | Full-time
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Operations & Administration Support Coordinator
Branski (Woolworths Contractor)
04.2021 - 03.2025
Delivery Driver
2U Couriers (StarTrack Contractor)
07.2019 - 04.2021
Training Manager
SPEED Telecommunications
09.2014 - 07.2016
Sales & Training Instructor
VMT Telecommunications
05.2007 - 04.2014
Sales Associate
CTX Clothes
09.2006 - 05.2007
Sales Manager
Dolce Vita Clothes
09.2005 - 04.2006
Cashier / Sales Associate
Yachtsman Clothes
08.2004 - 09.2005
Cashier / Sales Associate
TNG Clothes
04.2001 - 05.2004
Bachelor of Human Resources - undefined
UNINOVE University
Project Management Practice
Greenwich College
General English
Elsis/Ability English School