Luciano Romanini
Brisbane,QLD
Summary
Accomplished Director of Operations at Dental Market, adept in strategic planning and operations oversight, significantly enhanced operational efficiency and customer satisfaction. Skilled in Salesforce and renowned for exceptional customer service, my leadership drove notable business growth. Leveraging data analysis and strategic execution, I excel in transforming challenges into lucrative opportunities.
Overview
9
9
years of professional experience
Work History
Director of Operations
Dental Market
04.2021 - 07.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Account Manager
IFood Delivery
01.2018 - 01.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
Smartphone Technician
Conserta Smart
04.2015 - 12.2017
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Assisted customers with data backup solutions before performing device repairs or maintenance tasks.
- Adhered to industry standards and regulations in every aspect of the repair process, guaranteeing professional results.
- Developed strong relationships with suppliers, securing competitive pricing on parts and equipment.
- Diagnosed and resolved hardware and software issues in various smartphone models.
Education
No Degree - General English
SBTA & SELA
Brisbane, QLD11.2024
Master of Science - Marketing
V4 Company
Brazil01.2024
MBA - Sales, Merchandising, And Marketing
FGV
Brazil12.2018
Graduate Diploma - Innovation of Bussines
PUC - PR
Brazil04.2018
Bachelor of Science - Business Administration
Centro Universitario Estacio De Sa
Brazil12.2015
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Customer Service
- Data Analysis
- Proficient in Salesforce
- Logistics
- Desktops, Laptops, and Mobile Devices
- Business marketing
- Sales Promotion
- Proficient in Pipe Drive
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Director of Operations
Dental Market
04.2021 - 07.2024
Account Manager
IFood Delivery
01.2018 - 01.2022
Smartphone Technician
Conserta Smart
04.2015 - 12.2017
No Degree - General English
SBTA & SELA
Master of Science - Marketing
V4 Company
MBA - Sales, Merchandising, And Marketing
FGV
Graduate Diploma - Innovation of Bussines
PUC - PR
Bachelor of Science - Business Administration
Centro Universitario Estacio De Sa
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