Lucia Walker
Brisbane,QLD
Summary
Dynamic professional with a proven track record at Swissport, skilled in customer relations and proficient in airline systems like Carina. Excelled in providing premium passenger experiences and maintaining composure in high-stress situations. Demonstrates exceptional teamwork, adaptability, and a positive outlook, ensuring operational challenges are smoothly addressed.
Overview
4
4
years of professional experience
Work History
Airline Customer Service Agent
Swissport
03.2023 - Current
- Manage passenger boarding process, as well as being trained to provide an on time departure for Swissports clients.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes and bag tags to passengers.
- Assisted passengers who require extra assistance, ensuring a comfortable and stress-free travel experience.
- Fully trained across 3 different airline systems; Carina, Go Now and Iport.
- Adapted communication style based on each individual''s needs, providing clear instructions for people who's first language is not English or those requiring additional support.
- Provided a premium experience in the Air New Zealand Lounge, making sure that each passenger who walks in is welcomed with a friendly smile and hello.
- Liaise with other departments for example; Australian Border Force, New Zealand Border Force and Flightcare, to address operational challenges affecting customer experiences smoothly and efficiently.
- Maintained calm under pressure while helping in stressful situations involving delayed or cancelled flights.
Barista
Wise Guys Espresso and Schnitzel Bar
04.2022 - 03.2023
- Interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistent positive reviews from customers.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Learn to Swim Teacher
Aquatic Achievers
02.2021 - 02.2022
- Establishing clear expectations for behaviour and reinforcing positive actions in the pool.
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Collaborated with fellow instructors to develop consistent teaching methods and share best practices for effective swim education.
Education
High School Diploma -
Mount Alvernia College
Kedron, QLD11.2020
Skills
Customer Relations
Positive Outlook
Airline and airport policies
Passenger Assistance
Teamwork and Collaboration
Effective Communication
Self Motivation
Professional Demeanour
Adaptability and Flexibility
Reliability
Accomplishments
Volunteer Surf Life Saver for 4 years
National level swimmer
Timeline
Airline Customer Service Agent
Swissport
03.2023 - Current
Barista
Wise Guys Espresso and Schnitzel Bar
04.2022 - 03.2023
Learn to Swim Teacher
Aquatic Achievers
02.2021 - 02.2022
High School Diploma -
Mount Alvernia College
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