Lucie Cummins
Newcastle,NSW
Summary
I am a dynamic professional with a proven track record at Kmart, EQIQ and PIPA excelling in customer service and staff management. Skilled in developing and implementing training programs that enhance team performance and efficiency. Achieved significant improvements in customer satisfaction and operational workflow through effective leadership and time management. I appreciate detail and am always seeking improvement in a work environment.
Overview
5
5
years of professional experience
Work History
Duty Manager
Kmart
01.2024 - 01.2025
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Tutor
EQIQ
01.2024 - 12.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.
Dance Teacher
Pure Imagination Performing Arts
01.2024 - 12.2024
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Followed RAD curriculum and aided students in completing ballet exams.
Retail Worker
Kmart
04.2020 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Nursing - Medical
University of Newcastle
Newcastle, NSW11-2028
High School Certificate -
Orange High School
Orange, NSW12-2023
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Cash management
- Staff training and development
- Staff management
About me
I am an enthusiastic 19 year-old female with a high interest in retail work as I complete my degree. I love creating positive customer experiences and am exited to learn more.
Accomplishments
- First Aid and CPR trained
- Up to date WWCC
- RSA and RCG qualifications
Timeline
Duty Manager
Kmart
01.2024 - 01.2025
Tutor
EQIQ
01.2024 - 12.2024
Dance Teacher
Pure Imagination Performing Arts
01.2024 - 12.2024
Retail Worker
Kmart
04.2020 - 01.2024
Bachelor of Nursing - Medical
University of Newcastle
High School Certificate -
Orange High School
Similar Profiles
Aya MouslemaniAya Mouslemani
Retail Worker at KmartRetail Worker at Kmart
Noah HorganNoah Horgan
Customer Service Cashier at KmartCustomer Service Cashier at Kmart
Samuel BaileySamuel Bailey
Retail Worker/ Casual at KmartRetail Worker/ Casual at Kmart