Lucie Duncan-Pollard
Sydney,NSW
Summary
Hardworking, motivated and outgoing Compliance Manager with 3+ years' experience in Recruitment Compliance with a further 4 years experience in various administrative roles. My strengths include my ability to lead and support a team to succeed in their respective roles, my warm, friendly nature, an ability to adapt and thrive in fast paced environments.
Overview
9
9
years of professional experience
Work History
Compliance Manager
E4 Recruitment
07.2023 - Current
- Responsible for managing a team of 8 Compliance Officers across four teams and whose responsibility is to ensure that staff are fully compliant to commence employment on a casual or contract basis.
- Develop compliance processes and internal training material which is regularly reviewed and updated in accordance with healthcare regulations and standards.
- Maintaining compliance of actively working staff by obtaining up-to-date documentation when necessary and ensuring that staff are completing mandatory training.
- Prepare and submit reports monthly with accurate information of staff currently engaged in contracts.
- Conducting regular reports to ensure compliance procedures are being followed accurately and according to training standards.
- Approving 80+ references weekly which have been reviewed by the compliance team to ensure we are meeting company standards.
Senior Compliance Consultant
E4 Recruitment
10.2021 - 06.2023
Administration Assistant / PA
Australian Industry Group
03.2021 - 09.2021
- Processing monthly invoices
- Opening legal and consulting matters
- Drafting costs agreements (contracts) for new members
- Filing / archiving of legal documents
- Updating and setting members up on CRM
- Printing and preparation of folders for advisers
- Maintenance of office stock
- Chasing unpaid invoices from members
- General database management
- Calendar management
Temporary contracts
Randstad Recruitment
11.2019 - 03.2020
- Candidate Manager, Randstad Recruitment; assisting with an onboarding project that was hiring upwards of 100 candidates
- Front of House, HCF Chatswood branch; during their peak period, my responsibility was to assist the staff in managing the higher than usual volume of customers.
Compliance Consultant
Medacs Healthcare
10.2018 - 11.2019
- I was responsible for supporting a team of 5 recruitment consultants to ensure that all placed candidates were made compliant in order to commence their contracts in hospitals and healthcare settings across Australia
- My role focused on guiding the nurses through the process of gathering documentation, completing paperwork and advising them of subsequent steps in order to begin their contracts by a given date
- I was accountable for ensuring that all provided documentation met the requirements for each individual state and hospital where they were commencing work
- Booking flights, accommodation and any additional travel for placed candidates to and from contracts
- Requesting police checks, Working with Children Checks and regularly checking AHPRA registrations were current to ensure there were no restrictions on the nurses/midwife's practice
- Conducting reference checks.
Team Assistant
Mars Recruitment
03.2017 - 10.2018
- My role within Mars was to assist the Accounting, Finance and Banking Operations teams in all areas of administrative and team support
- I supported 6 consultants directly and relieved the receptionist for an hour each day alongside my role, and during periods of leave
- Responsibilities included conducting reference checks, ordering stationary, and food for meeting, booking boardrooms and meeting rooms, shopping for gifts, organising packages to be sent, editing and formatting CV's and maintaining the cleanliness of the office.
Customer Service Representative
ANZ Bank
01.2015 - 03.2017
- I worked in the Pensions and Investments division of ANZ for two years, working within three separate teams in superannuation processing and customer enquiries.
Education
Business Services -
TAFE NSW
12.2014
Higher School Certificate -
Riverside Girls High School
Sydney, NSW11.2014
Skills
- MS Office
- 3 years in recruitment compliance
- Experience leading and supporting a team
- Customer service
- Calendar management
- Self motivated
Timeline
Compliance Manager
E4 Recruitment
07.2023 - Current
Senior Compliance Consultant
E4 Recruitment
10.2021 - 06.2023
Administration Assistant / PA
Australian Industry Group
03.2021 - 09.2021
Temporary contracts
Randstad Recruitment
11.2019 - 03.2020
Compliance Consultant
Medacs Healthcare
10.2018 - 11.2019
Team Assistant
Mars Recruitment
03.2017 - 10.2018
Customer Service Representative
ANZ Bank
01.2015 - 03.2017
Business Services -
TAFE NSW
Higher School Certificate -
Riverside Girls High School
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