Lucie Milstead
Adelaide,SA
Summary
Enthusiastic and reliable individual with a strong work ethic, along with a passion for providing excellent service. Highly adaptable, a quick learner, and open to feedback for continuous improvement. Confident, energetic, and easy to get along with, excelling in teamwork and problem-solving under pressure. Strong communication skills, exceptional multitasking ability, and a customer-focused mindset to build great rapport, and enhance guest experiences.
Overview
5
5
years of professional experience
Work History
Store Manager
Bronze Snake
Glenelg, SA
02.2022 - 07.2024
- Managed up to 5 staff in daily store operations, such as customer service, ensuring productivity, and maintaining a clean work environment.
- Resolved customer complaints and concerns promptly, while keeping a high level of customer satisfaction.
- Trained and supervised new employees, ensuring adherence to company policies and standards.
- I opened and closed the store, handled money by doing the daily takings at the end of every shift (counted the till, collected cash, and completed EFTPOS).
Retail Assistant
Birdie Blue
Mount Gambier, SA
11.2019 - 02.2022
- Helped manage a variety of business social media platforms, using creativity in content creation and responding to customer messages.
- Experience with inventory entry and a basic understanding of Shopify.
- Promptly helping customers find appropriate items to suit their requirements regarding style, fit, and occasion.
Bartender
Commercial Hotel
Mount Gambier, SA
04.2021 - 09.2021
- Served customers promptly, while maintaining and cleaning behind the bar regularly.
- Followed and endorsed the "never come back empty-handed" rule regarding the collection of dirty glasses whenever leaving from behind the bar.
Bartender/Front of House
Jens Hotel
Mount Gambier, SA
06.2020 - 12.2020
- I worked functions such as birthday parties and events for up to 200 patrons in a fast-paced environment, sometimes by myself.
- Ran meals over busy summer periods with two sittings per shift, while taking phone orders and drink orders.
- Followed the end-of-day procedure, such as counting the till when rostered on to close, and handling the daily takings.
Bartender/Front of House
South Aussie Hotel
Mount Gambier, SA
04.2019 - 09.2019
- Learned the basics of bar work.
Education
High School -
Mount Gambier High School
Mount Gambier12.2019
Certificate 3 - retail
Skills
- Active listening
- Positive attitude
- Verbal and written communication
- Reliable and dedicated
- Outstanding work ethic
- Collaborative team player
- Strong professional relationships
- Accepting constructive criticism
- Compassionate, with a passion for helping others
- Initiative
- Problem solving and creatively managing challenges
- Customer service
- Great rapport
- Multi-tasking and prioritising
References
- Felicia Jones, Birdie Blue owner, 0448 210 974
- Mark Lane, South Aussie Hotel former owner, 0437 163 227
- David Strangis, Bronze Snake owner, available upon request
Timeline
Store Manager
Bronze Snake
02.2022 - 07.2024
Bartender
Commercial Hotel
04.2021 - 09.2021
Bartender/Front of House
Jens Hotel
06.2020 - 12.2020
Retail Assistant
Birdie Blue
11.2019 - 02.2022
Bartender/Front of House
South Aussie Hotel
04.2019 - 09.2019
High School -
Mount Gambier High School
Certificate 3 - retail
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