Summary
Overview
Work History
Education
Skills
Timeline
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Lucie Nichols

Melbourne,VIC

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Years of experience working in customer service, and utilizing excellent communication and organizational skills.

Overview

8
8
years of professional experience

Work History

Front of House Assistant

The Crown Inn Hutton
York, North Yorkshire
04.2022 - 01.2024
  • Managed reservations by phone, email or other means as required.
  • Assisted in training new front of house staff members on proper procedures for greeting customers, taking orders, serving meals and cleaning up after guests.
  • Performed cashier duties including taking payments and handling money transactions.
  • Maintained knowledge of menu offerings so that I could answer questions about ingredients or preparations methods confidently.
  • Greeted customers warmly and answered any questions they had.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Assisted with inventory management, restocking shelves as needed.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Ensured compliance with health and safety regulations within the front-of-house area.

Front of House Employee

Kirkbymoorside Golf club
York, North Yorkshire
07.2016 - 09.2020
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional and courteous manner.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Filled soft drink cups and poured hot coffee and tea for patrons.

Education

Graduate Certificate - Public Health

Northumbria Univerisity
Newcastle Upon Tyne
12-2023

Bachelor of Science - Sport And Exercise Science

Northumbria University
Newcastle Upon Tyne
07-2022

Skills

  • Customer service
  • Effective communication
  • IT customer service
  • Multitasking
  • Organization
  • Calm under pressure
  • Teamwork and collaboration
  • Time management

Timeline

Front of House Assistant

The Crown Inn Hutton
04.2022 - 01.2024

Front of House Employee

Kirkbymoorside Golf club
07.2016 - 09.2020

Graduate Certificate - Public Health

Northumbria Univerisity

Bachelor of Science - Sport And Exercise Science

Northumbria University

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Lucie Nichols