Lucie Nichols
Melbourne,VIC
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Years of experience working in customer service, and utilizing excellent communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Front of House Assistant
The Crown Inn Hutton
York, North Yorkshire
04.2022 - 01.2025
- Managed reservations by phone, email or other means as required.
- Assisted in training new front of house staff members on proper procedures for greeting customers, taking orders, serving meals and cleaning up after guests.
- Performed cashier duties including taking payments and handling money transactions.
- Maintained knowledge of menu offerings so that I could answer questions about ingredients or preparations methods confidently.
- Greeted customers warmly and answered any questions they had.
- Monitored dining room activity to ensure compliance with health regulations.
- Assisted with inventory management, restocking shelves as needed.
- Handled complaints, settled disputes and resolved customer conflicts.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Ensured compliance with health and safety regulations within the front-of-house area.
Front of House Employee
Kirkbymoorside Golf club
York, North Yorkshire
07.2016 - 09.2020
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional and courteous manner.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Filled soft drink cups and poured hot coffee and tea for patrons.
Education
Graduate Certificate - Public Health
12-2023
Bachelor of Science - Sport And Exercise Science
07-2022
2 week placement at The Forest School North Yorkshire: assisting children in class, supporting them in sporting lessons and working with school nurses.
- Projects and Research: Dissertation completed around COVID-19 and the impact it had on school children's stress and physical activity levels.
Skills
- Customer service
- Effective communication
- IT customer service
- Multitasking
- Organization
- Calm under pressure
- Teamwork and collaboration
- Time management
Timeline
Front of House Assistant - The Crown Inn Hutton
04.2022 - 01.2025
Front of House Employee - Kirkbymoorside Golf club
07.2016 - 09.2020
Northumbria Univerisity - Graduate Certificate, Public Health
Northumbria University - Bachelor of Science, Sport And Exercise Science