Lucie Reuter

• Build, nurture, and maintain relationships with diverse stakeholders, including community groups, NGOs, non-profits, multicultural and CALD communities, local councils and government agencies.
• Work with and support social cohesion advisor, as well as community and policy advisor, by assisting with stakeholder engagement, event coordination, policy research, briefings, and community outreach initiatives.
• Develop mapping documents, briefs, and outlines on various communities and organisations to present to the MP, supporting campaign strategy, community outreach, stakeholder engagement, and policy development.
• Act as the primary liaison for stakeholder communities, ensuring timely communication, follow-ups, and coordination related to meetings, events, and grant opportunities.
• Coordinate and facilitate regular meetings, events, and consultations with stakeholders to encourage dialogue and gather insights on policy issues and community concerns.
• Create and maintain a comprehensive record of community organisations and contacts to strengthen engagement, track interactions, and ensure effective communication and collaboration.
• Work closely with the campaign and strategy team to develop, organise, and execute campaign strategies, events, and outreach initiatives.
• Enhance engagement with constituents, community groups, and local leaders by scheduling meetings to discuss key campaign issues, gather feedback, and address concerns.
• Plan and coordinate campaign events, town halls, and community forums, overseeing logistics, RSVPs, promotional materials, and volunteer coordination.
• Compile and organise background materials, talking points, and briefing documents to support the MP in meetings, parliamentary sessions, media engagements, and events.
• Monitor and respond to high volumes of mass emails (1,000+) and campaign emails across various political and policy areas (e.g., Environment, Foreign Policy, Health) using the correspondence and casework management system Voter ID.
• Liaise with ministerial Caucus Liaison Officers to gather information and key messaging for inclusion in mass responses.
• Assist constituents with various inquiries and concerns via phone, email, and in person, ensuring all interactions are logged within the office’s CRM system.
• For Office Manager duties and responsibilities, please refer to the experience section below.

As Office Manager of the MP's electorate office, my responsibilities include:

• Managing sensitive communications and documents with discretion and professionalism.
• Overseeing daily office operations, ensuring the efficient functioning of systems, equipment, and supplies.
• Supervising office staff, delegating tasks, and providing support to ensure objectives and deadlines are met.
• Maintaining accurate records, including meeting minutes, constituent correspondence, and policy documents, ensuring compliance with parliamentary protocols.
• Ensuring office adherence to parliamentary procedures and administrative regulations, preparing necessary reports and documentation as required.
• Tracking and managing office stock, including stationery and nationhood materials, overseeing orders and deliveries as needed.
• Maintaining an inventory of IT equipment, ensuring timely ordering and delivery of necessary items.
• Assisting the Chief of Staff in budget monitoring by processing office invoices and expenses.
• Delegating the drafting of mass correspondence among staff and oversee its approval and distribution.
• Conducting interviews for interns as part of the office’s partnership with the University of Melbourne internship program.
• Selecting suitable candidates for internship positions.
• Supervising and supporting interns in their daily tasks, including constituent inquiries, brief creation, and correspondence management.
• Developing and implementing internal security and safety protocols for the office in consultation with the Australian Federal Police, Victoria Police, and Parliamentary Workplace Support Services.
• Liaising with the Australian Federal Police and Victoria Police on sensitive and confidential matters concerning the MP’s and office staff’s safety.
• Monitoring and managing the office’s CCTV system, retrieving footage when required by law enforcement.
• Implementing office safety and security protocols during peaceful and violent protests occurring at the office.
• Monitoring correspondence, social media comments, and online activity related to the MP and office, collecting and documenting relevant information (e.g., screenshots, emails, posts) for internal records and police investigations regarding threats and offences against the MP and staff.
• Coordinating with cleaning staff to maintain office cleanliness.
• Liaising with departments and organisations such as Ventia for specialised cleaning and repair requests, including graffiti removal and the installation of security equipment.

As Diary Manager and Executive Assistant, I was responsible for:

• Coordinating and managing the MP’s schedule, including personal, parliamentary, and electorate meetings, events, travel, and parliamentary obligations, ensuring the MP was well-prepared and on time.
• Organising domestic and international travel, including booking flights, accommodations, and preparing itineraries.
• Sourcing suitable and cost-effective accommodations for the MP’s domestic and international travel, ensuring compliance with the principles outlined in the Parliamentary Business Resources Act 2017.
• Liaising with the Secretary of the Parliamentary Joint Committee on Intelligence and Security (PJCIS) to schedule confidential meetings for the MP and the committee during his tenure as Chair.
• Creating and maintaining records of the MP’s invoices and expenses.
• Facilitating seamless communication between the MP and key stakeholders, ensuring timely responses to emails and phone calls.
• Organising and coordinating conferences and monthly meetings.
• Monitoring and managing the MP’s personal emails, drafting professional responses and prioritising urgent matters as needed.

• Collaborate with the foundation director and marketing teams to develop and implement awareness campaigns and events, ensuring alignment with the organisation’s mission, outreach goals, and advocacy priorities.
• Advocate publicly for ADHD issues through social media, public speaking engagements, media interviews, and a personal podcast, raising awareness, breaking stigma, and sharing personal experiences to foster understanding and drive policy discussions.
• Manage social media channels by creating engaging and educational content, increasing awareness and community interaction while ensuring consistency with campaign messaging and organisational branding.
• Build and maintain strong connections within ADHD online communities, actively participating in discussions, responding to queries, and managing communications to support, empower, and connect members with relevant resources.
• Assist in the recruitment, training, and management of volunteers, ensuring they are equipped with the necessary knowledge and resources to support the Foundation’s initiatives effectively.
• Develop and distribute educational resources, such as blog posts, infographics, videos, and webinars, to inform the public about ADHD, coping strategies, workplace and educational accommodations, and available support networks.
• Engage with policymakers, advocacy groups, and healthcare professionals to promote better understanding and support for ADHD-related issues in education, employment, and healthcare settings.
• Coordinate and contribute to fundraising and grant applications to support ADHD awareness programs and community outreach initiatives.
• Plan and execute community workshops, webinars, and live events that provide direct support, guidance, and education to individuals with ADHD, their families, and educators.
• Monitor and analyse social media and campaign performance metrics to optimise engagement and refine outreach strategies.

• Provided administrative and strategic support to the Honorary French Consul in her role as both Honorary French Consul and Chair and Founder of the John and Myriam Wylie Foundation.
• Worked at the Honorary French Consulate and within the Consul’s home office.
• Coordinated and managed the Consul’s schedule, including meetings, events, travel, and consular obligations.
• Managed personal, philanthropic, and consular communications in both French and English.
• Coordinated official and personal travel arrangements, liaising with stakeholders domestically and internationally.
• Oversaw property management across multiple countries, including tracking rental payments, property repairs, and contract renewals.
• Handled confidential medical appointments and processed medical claims.
• Supported the planning and execution of personal and consular events, such as cultural celebrations, commemorations, and diplomatic functions with 250+ attendees. This included managing invitations, RSVPs, venue arrangements, and guest communications.
• Liaised with political officials, stakeholders, and international accountants to manage financial matters and property records.
• Updated the John and Myriam Wylie Foundation website, screened online inquiries, and prepared agendas for high-level strategic meetings.
• Collaborated with and supported the Foundation’s COO and SEO Assistant in updating and designing the Foundation’s website.
• Organised the secure delivery of fragile and confidential items both interstate and overseas.
• Booked flights, accommodation, and transportation for the Consul’s domestic and international travel.
• Maintained records of multiple properties and their expenses, ensuring invoices were processed accurately and in a timely manner.

• Process consular services, including documentation for visas, passports, and other official matters, ensuring accuracy and adherence to consular protocols.
• Handle incoming inquiries via phone, email, and in person in both French and English, providing accurate information and guidance on consular services, events, and administrative procedures.
• Serve as a key liaison between the Consul’s office and local French community organisations, stakeholders, and government entities, facilitating efficient communication and collaboration.
• Translate documents and draft official correspondence, press releases, and briefings in both French and English, ensuring clarity, accuracy, and professionalism.
• Write and edit daily blog posts and contribute to the monthly newsletter for the French community, promoting cultural events, policy updates, and consular services.
• Manage and update the Consulate's official Facebook page, ensuring timely and relevant content to engage the community and disseminate important announcements.
• Plan, organise, and participate in consular events, including the Française de l’Année Award Ceremony and Bastille Day celebrations, overseeing logistics, invitations, and event coordination.
• Provide administrative support to the Consular Assistant, assisting with scheduling, documentation, and record-keeping.
• Assist the Deputy French Consul during the Consular Tour by managing appointments, coordinating logistics, and handling confidential forms related to proxy votes.
• Support the organisation of cultural and diplomatic engagements, strengthening relationships between the French Consulate and local institutions.

• Successfully balanced two concurrent internships, working as a Public Relations Intern at the French Consulate while interning for the Bastille Day French Festival Melbourne, which operated within the Consulate.
• Developed and scheduled engaging social media content in both English and French to promote the festival’s events, performances, vendors, and ticket sales.
• Regularly updated the festival website with event information, artist profiles, schedules, and ticketing details, ensuring accuracy and a user-friendly experience.
• Assisted in designing and distributing email newsletters to the festival’s mailing list, sharing event highlights, ticketing reminders, and volunteer recruitment updates.
• Communicated with vendors, performers, sponsors, and volunteers, ensuring clear information exchange regarding event details, logistics, and requirements.
• Supported logistics planning by managing RSVPs, volunteer schedules, venue arrangements, and vendor setups to ensure smooth event execution.
• Oversaw and updated the festival’s social media platforms and website, ensuring timely engagement with audiences.
• Engaged with stakeholders, including sponsors and vendors, under the supervision of the festival coordinator.
• Assisted in recruiting, training, and coordinating volunteers, providing clear instructions and schedules for event days.
• Provided administrative assistance to the Marketing and Communications Subcommittee, helping with strategic planning and promotional efforts.
• Participated in weekly meetings with the Bastille Day French Festival (BDFF) committee to discuss progress, provide feedback, and delegate tasks.
• Offered on-the-ground support during the festival, assisting with event check-ins, managing information booths, handling media inquiries, and coordinating stage schedules.
• Addressed unexpected communication issues promptly, including last-minute changes to event schedules, attendee inquiries, and online feedback.