Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
LUCILLA DE CAMPOS PINHEIRO

LUCILLA DE CAMPOS PINHEIRO

Brisbane,QLD

Summary

Dedicated Support Worker with extensive experience with senior and individual with disability and mental health, adept in providing emotional and practical support to clients with diverse needs. Excelled in behavioral support and developed innovative leisure activities, enhancing client well-being. Demonstrates exceptional documentation skills and a commitment to confidentiality, fostering trust and positive relationships. Reliable support worker offering several-year background promoting client development in day program and group home settings. Observant and patient team player with passion for helping others.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Support Worker (Volunteer)

Kyabra
Brisbane, Queensland
08.2024 - Current
  • Social group for young adults (18- to 40-year-old) that promotes social and life skills, and friendship.
  • Organized leisure activities for clients in the community.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Assisted in the development of social skills through group activities and one-on-one interactions.

Support Worker

Mobility
Brisbane, Queensland
07.2022 - Current
  • Provided emotional and practical support to clients and organized leisure activities for clients in the community.
  • Accompanied clients to medical appointments, assisted them with their daily needs, and helped with personal care, such as showering and dressing.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times. Reported any incidents or accidents in accordance with company policy and procedure.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing. Provided emotional support and companionship to enhance client well-being.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Actively encouraged service users to make decisions about their own lives where appropriate. Supported client's social, physical, and emotional needs to help integrate into the local community.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties....."

Career/Employment Experience

CENTRELINK/QCAT/NDIS nominee
Brisbane, Queensland
10.1996 - Current
  • My daughter cannot read, write, or care for herself, so I career and assisted her from the day she was born until now in all undertakings to ensure her emotional and physical well-being. As well as these undertakings, I employed and managed additional National Disability Insurance Scheme (NDIS) support workers to assist with the care arrangements.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Guided clients through transition to independent living within community.
  • Maintained accurate records and documented client data in my databases.
  • Investigated potential abuse or neglect occur during support work duties and report to an organization or NDIS for investigation.
  • Gathered opinions and support from grassroots supporters to solidify group position.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Held care conferences with the organization, their support team, and private support worker to review client health and condition.
  • Implemented plans designed to maintain or improve the quality of life for my daughter.

Support Worker

Staffing Options
Brisbane, Queensland
01.2023 - 09.2024
  • Provided emotional and practical support for the client.
  • Organized leisure activities for clients in the community.
  • Assisted clients with personal care, such as showering and dressing.
  • Supported clients to access education, training or employment opportunities.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Conducted risk assessments on behalf of service users, monitored and reported changes in clients' health, behavior, safety, and needs to supervisor staff, and reported any incidents or accidents in accordance with company policy and procedure.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Drive and accompanied clients to medical appointments, and assisted them with their daily needs.

Laboratory Technician

Sullivan & Nicolaides
Brisbane, Queensland
02.2007 - 02.2021
  • Processed specimens following established protocols while adhering to strict safety standards.
  • Resolved customer complaints relating to laboratory services in a timely manner. Communicated with outside parties and laboratory management regarding test results.
  • Provided feedback on product performance based on test results obtained from experiments conducted.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions. Conducted quality control testing on incoming materials to ensure accuracy of results.
  • Managed inventory levels by ordering supplies and ensuring stock is available when needed.
  • Monitored safety compliance within the laboratory environment to ensure adherence to regulations. Maintained detailed records of test results for review by supervisors or other personnel as required.
  • Participated in regular meetings with staff members to discuss progress on research initiatives. Completed lab tests and communicated results to supervising staff.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.

Education

Supporting Individuals With Intellectual Disability And Mental Illness - Support Worker

Alison Empower Yourself
Online
09-2024

First AID Certified
Brisbane, QLD
03-2024

Certificate of Acknowledgement of Infection Control Training - COVID 19 - Health And Wellness

ASPECMEDICA
Australia
01-2023

Certificate III in Community Services - Support Worker

CARERS QLD USTRALIA
Brisbane, QLD
11-2020

Certificate II Skills For Work And Vocational Pathways - Office Assistants

CARES QLD AUSTRALIA
Brisbane, QLD
11-2020

Food Safety Supervisor Skill Set - Hospitality

FOOD SAFETY F1RST
Brisbane, QLD
06-2018

CERTIFICATE IV Laboratory Techniques 2011 - Clinical Laboratory Science

TAFE Queensland
QLD
08-2011

High School Diploma -

UNITED METROPOLITAN FACULTIES
Sao Paulo, Brazil
01-1993

Skills

  • First-aid and CPR
  • Senior and disability care, behavioral support, mental health assistance, and emotional support
  • Meal planning and preparation, housekeeping
  • Daily living, personal care assistance, and life skills development
  • Reliable, punctual, and a willing learner and communicator
  • Build relationships and bonds based on respect and trust, self-motivated, positive, and energetic
  • Documentation abilities, budgeting, and financial management
  • Recreational activities, clean driving record
  • Exceptional work ethic, support, care, consideration, and confidentiality
  • Liaising with clients, colleagues, and management

Languages

Spanish
Elementary
Portuguese
Full Professional
English
Professional

Certification

CERTICICATE II HOSPITALITY -2021

  • Strong customer service experience
  • Resilient
  • Confidence to talk to local employers and businesses
  • Goal focused
  • Ability to look for solutions and overcome objections
  • Food safety
  • Food preparation and cooking, kitchen hygiene maintenance.

CERTIFICATE III in EDUCATION SUPPORT-2007

.Classroom preparation in relation to all activities

.Assistant to primary teacher re provision of children's education

.participate in the school’s professional learning communities and student conferencing sessions to understand effective ways to support all students, including students with disability and additional needs

References

References available upon request.

Timeline

Support Worker (Volunteer)

Kyabra
08.2024 - Current

Support Worker

Staffing Options
01.2023 - 09.2024

Support Worker

Mobility
07.2022 - Current

Laboratory Technician

Sullivan & Nicolaides
02.2007 - 02.2021

Career/Employment Experience

CENTRELINK/QCAT/NDIS nominee
10.1996 - Current

Supporting Individuals With Intellectual Disability And Mental Illness - Support Worker

Alison Empower Yourself

First AID Certified

Certificate of Acknowledgement of Infection Control Training - COVID 19 - Health And Wellness

ASPECMEDICA

Certificate III in Community Services - Support Worker

CARERS QLD USTRALIA

Certificate II Skills For Work And Vocational Pathways - Office Assistants

CARES QLD AUSTRALIA

Food Safety Supervisor Skill Set - Hospitality

FOOD SAFETY F1RST

CERTIFICATE IV Laboratory Techniques 2011 - Clinical Laboratory Science

TAFE Queensland

High School Diploma -

UNITED METROPOLITAN FACULTIES

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