Lucille Bradford
Traralgon,VIC
Summary
I am a motivated individual with experience in customer service and sales. Skilled in building customer loyalty and understanding customer needs with strong communication and interpersonal skills for providing superior client care.
I endeavour to seek and maintain a full-time position that offers professional challenges utilizing my excellent time management, social and problem-solving skills.
Overview
8
8
years of professional experience
Work History
APS3 Participant Support Officer
NDIA
03.2024 - Current
- Provide front of house support, meet and greet customers and direct customers to the most appropriate service channel
- Build rapport and maintain stakeholder relationships within defined parameters.
- Assess and use judgement to determine customer needs, requirements and entitlements and where appropriate refer and link them to relevant government or community services
- Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
- Advise customers in relation to their rights and obligations
- Promptly resolve moderately complex enquiries from stakeholders and provide information and advice as a representative of the work area.
- Identify issues and contribute to the resolution of issues and problems.
- Have accountability for completion of allocated tasks, organising workflow, review of work and development of less experienced employees.
- Undertake activities to develop knowledge and expertise in relation to professional skills
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Supported the onboarding process for new employees by preparing orientation materials and assisting with training sessions, fostering a supportive work environment and contributing to overall team success.
Disability Support Worker
Statewide Autistic Services
08.2023 - 03.2024
- Advised and instructed clients on daily living skills in one-on-one instruction
- Worked with medical teams, clients and families to implement effective treatment plans.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Observed and monitored client behaviour and charted/documented observations and incidents.
- Followed company policies and procedures, regarding client safety and rights
- Assisted clients with Behaviour of Concern.
- Followed BSP's and all relevant documents to ensure correct client care was maintained.
- Treated clients with dignity and respect at all times.
- Successfully supported clients with communication support needs.
- Encouraged independence by helping clients to develop and strengthen skills in all aspects of life.
- Manage confidential and sensitive information.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Safely transported clients by company bus, to and from SASI Day Service.
- Entertained, conversed, and read aloud to keep clients mentally alert.
Disability Support Worker
Your Own Way
12.2021 - 08.2023
- Assist individuals with daily personal care such as toileting, showering, bathing and hygiene prompting (brushing teeth, wearing deodorant).
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Kept detailed daily logs with care actions, client behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Liaising with the multidisciplinary team of individuals and family to ensure all necessary needs are met.
- Liaise with fellow co-workers to ensure our individual/s experiences the best quality of life.
- Assisting individuals with money management.
- Provide accurate and detailed incident reports, progress notes and shift handovers.
- Manage confidential and sensitive information.
- Assisting clients with Behaviour of Concern.
- Drove clients safely to social activities and appointments.
Shift Manager, Senior Sales Assistant
Valley Surf Traralgon, Valley Surf & Intersport, Moe
03.2017 - 12.2021
- Provided excellent customer service in a fast-paced retail environment.
- Assisted customers with prompt and polite support in-person and via telephone.
- Integrated the use of social media to boost sales opportunities resulting in an increase of sales leads.
- Processed sales quickly and accurately using the Point of Sale system.
- Accepted and processed cash, check, and card payments.
- Planned and organized visual merchandising and product layout within the store.
- Collaborated with colleagues to complete daily tasks such as cleaning, unloading stock and customer phone enquiries.
- Identified specific needs of customers to assist in sales opportunities.
- Manage daily operations of the store including opening and closing procedures, inventory management, new employee training, customer service, sales, and adherence to workplace health and safety.
- Reconciled all transactions (cash and credit card) at the end of each day and prepared the cash drawer for the next day.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Commended for strong accuracy and attention to detail.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Waitress, Team Member
Zambrero
09.2019 - 04.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Was able to work effectively under pressure to efficiently prepare takeaway meals for delivery
- Ensured customers were attended to promptly and pleasantly
- Review and adjust bills using electronic point of sale systems
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Ensuring store cleanliness was maintained at all times.
Education
Certificate III - Individual Support (Disability)
Open Colleges
08.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Training and mentoring
- Complaint Handling
- Conflict Management
- Stakeholder Management
- Problem-Solving
- Client Confidentiality
- Computer Skills
- Documentation Skills
- Creative thinking
Timeline
APS3 Participant Support Officer
NDIA
03.2024 - Current
Disability Support Worker
Statewide Autistic Services
08.2023 - 03.2024
Disability Support Worker
Your Own Way
12.2021 - 08.2023
Waitress, Team Member
Zambrero
09.2019 - 04.2020
Shift Manager, Senior Sales Assistant
Valley Surf Traralgon, Valley Surf & Intersport, Moe
03.2017 - 12.2021
Certificate III - Individual Support (Disability)
Open Colleges
Similar Profiles
Anu Bala MehtaAnu Bala Mehta
Business Analysis at NDIABusiness Analysis at NDIA
Cecile DAILOCecile DAILO
Service Officer APS 4 at NDIAService Officer APS 4 at NDIA
Gaurav ParmarGaurav Parmar
NCC Officer at NDIANCC Officer at NDIA