Lucille Duncombe
Glenwood,QLD
Summary
Starting in retail at a young age to making my way into the world of Hospitality, where I enhanced customer satisfaction through exceptional service and my passion for being behind the bar. With over 5 years of being in the industry, I am quite confident on the coffee machine as well as serving up a cocktail. I excel in multitasking and maintain a positive, professional demeanor to both work colleagues and guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista and All Rounder
Surf Beach Cafe and Takeaway
Surfbeach, NSW
08.2023 - 11.2024
- Greeted customers, took orders and prepared coffee drinks, food items, and other drinks.
- Operated grill and deep fryer to prepare meals.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes and utensils, chemically cleaning the grill, filtering the fryer, and cleaning the floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery and appliances.
- Adhered to health department regulations concerning sanitation standards.
Bartender
Steampacket Hotel
Nelligan , NSW
08.2023 - 11.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Monitored patrons' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed closing duties, including restocking supplies, cleaning beer taps and drip trays, calculating wastage, wiping tables, and cleaning the floor.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer and POS system at the end of each shift ensuring accuracy of funds received.
Food and Beverage Attendant
NRMA Parks and Resorts - Murramarang Beachfront Holiday Resort
Durras, NSW
07.2021 - 07.2023
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Handled cashier duties, including accepting payments from customers, making change, and balancing the cash drawer, POS system, and sales reports at the end of service.
- Trained new baristas and bartenders on drink preparation and upselling techniques.
- Setting up for functions and conferences, such as ironing tablecloths, preparing and serving food banquets, and decorating tables.
Cinema Attendant
Perry Street Cinema
Batemans Bay, NSW
11.2018 - 07.2021
- Controlled crowd movement within the lobby area while managing lines at concession stands.
- Stayed up-to-date with new releases and upcoming films by reading industry publications.
- Greeted customers and answered inquiries about movie showings and theatre policies.
- Assisted in ticket sales, concession stand operations, and other customer service tasks.
- Cleaned and maintained the cinema lobby, auditoriums, restrooms, and other areas of the facility.
Education
High School Diploma -
Batemans Bay High School
Batemans Bay, NSW10-2022
Skills
- Friendly and outgoing
- Attention to detail
- Positive and professional
- Multitasking and organization
- Preparing various cocktails
- Espresso machine operation
- Latte art
- Opening and closing coordination
Certification
- Certificate II in Hospitality including some general knowledge and work experience in preparing and serving espresso coffee (SITHFAB005) - Oct 2022
- Responsible Service of Alcohol (RSA) - since May 2022
- White Card Induction Course - Nov 2020
References
References available upon request.
Timeline
Barista and All Rounder
Surf Beach Cafe and Takeaway
08.2023 - 11.2024
Bartender
Steampacket Hotel
08.2023 - 11.2024
Food and Beverage Attendant
NRMA Parks and Resorts - Murramarang Beachfront Holiday Resort
07.2021 - 07.2023
Cinema Attendant
Perry Street Cinema
11.2018 - 07.2021
- Certificate II in Hospitality including some general knowledge and work experience in preparing and serving espresso coffee (SITHFAB005) - Oct 2022
- Responsible Service of Alcohol (RSA) - since May 2022
- White Card Induction Course - Nov 2020
High School Diploma -
Batemans Bay High School
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