Hi, I’m
Lucille O'Connor
SEAVIEW DOWNS
Summary
Dedicated to empowering individuals to reach their full potential. Thrives on supporting others in accomplishing their goals. Strong ability to collaborate effectively in team, group, and individual settings. Prioritizes creating an inclusive environment for all participants.
Overview
10
years of professional experience
3
Certification
Work History
Lighthouse Connect Services
Support Worker
11.2021 - Current
Job overview
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Promoted community integration by providing extensive physical, emotional and social support.
- Demonstrated expertise in utilizing and managing independent living aids such as full hoists and stand lifters.
- Prepared meals adhering to food safety regulations.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Maintained consistent communication with clients regarding current events.
- Specialized in incontinence care.
- Handled sanitation and maintenance responsibilities.
- Advocated wellness-focused behaviors and routines.
- Compiled detailed reports on progress and incidents as mandated.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Educated clients and families on mental health, wellness and recovery topics.
Victor Harbor High School
Student Support Officer
04.2024 - 12.2024
Job overview
- Improved accessibility to educational resources for students with disabilities by advocating for necessary accommodations and modifications.
- Promoted a safe and inclusive learning atmosphere by proactively addressing instances of bullying or discrimination
- Coordinated with healthcare professionals to develop personalized care plans for students
- Participated in professional development and training opportunities to enhance practical skills
- Implemented behavior management techniques when required for the safety of both clients and staff members involved
- Developed and implemented individualized academic plans for students.
- Assisted in the planning and execution of orientation programs for new students to ensure smooth transitions into the school community.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting students
- Maintained safety with tidy, clean, and hazard-free school environments
- Kept detailed daily logs with care actions, student behaviors, and incidents.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently
- Managed & administered medications effectively for students under strict adherence to prescribed treatment plans
- Monitored student vital signs, administered medications, tracked behaviors & recorded medical episodes to keep allied health team informed
- Worked with children and parents to closely monitor and record social, behavioral and academic growth
Grasshopper Soccer
COACH
06.2021 - 02.2024
Job overview
- Led training sessions focused on skill development.
- Administered injury management techniques to support recovery and workplace safety
- Oversaw maintenance and management of equipment and sites.
- Oversaw merchandise and enrollment operations.
- Fostered collaboration and cohesion among team members.
- Ensured compliance with project implementation guidelines.
- Generated detailed performance summaries for efficient reporting purposes.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
- Organized and led community sports events, promoting physical activity and sportsmanship in local area.
- Boosted player recruitment, by establishing strong relationships with local schools and sports clubs.
- Trained new employees and delegated daily tasks and responsibilities.
Collins Foods Group
SHIFT SUPERVISOR
05.2015 - 06.2021
Job overview
- Oversaw staff and stock management to maintain smooth operations.
- Ensured strict adherence to OH&S compliance standards.
- Effectively mediated conflicts between customers and staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
TAFE SAAdelaide, SA
Certificate III from Individual Support; Disability
01.2023
Brighton Secondary School
Year 11 from SACE Stage 1
11.2017
TAFE SAAdelaide, SA
Certificate III from Retail Operations
03.2017
Skills
- Community integration
- Skill development
- Conflict resolution
- Verbal and written communication
- Medication administration
- Documentation and reporting
- Treatment plans
- First aid and CPR
- Disability care
- Mental health assistance
- Teamwork and collaboration
- Problem-solving
- Time management
- Client advocacy
- Case documentation
- Trauma informed care framework
- Problem-solving abilities
- Adaptability and flexibility
- Behavior management
- Crisis management
- Cleaning and sanitizing
- Daily living assistance
- Confidentiality and privacy
- Mobility assistance
- Budgeting and financial management
- Empathy and patience
- Risk management
- Interpersonal skills
Certification
- Provide Emergency First Aid in Education & Care Setting Certification
- First Aid & CPR Certification
- Medication Administration Certification
- Midazolam Administration
- Responding to Harm, Abuse and Neglect (RHAAN & RHAAN-EC)
- Manual Handling Certification
- NDIS Worker Clearance
- Working with Children Clearance (WWCC)
- Working With Children Clearance (Catholic Church)
- Working With Vulnerable People's Clearance (DHS)
- NDIS Worker Module Certificate
- "I'm alert!" - Food Safety Handler's Certification
- Full Driver's Licence
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Student Support Officer
Victor Harbor High School
04.2024 - 12.2024
Support Worker
Lighthouse Connect Services
11.2021 - Current
COACH
Grasshopper Soccer
06.2021 - 02.2024
SHIFT SUPERVISOR
Collins Foods Group
05.2015 - 06.2021
Brighton Secondary School
Year 11 from SACE Stage 1
TAFE SA
Certificate III from Individual Support; Disability
TAFE SA
Certificate III from Retail Operations
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