Lucille-Sunday Scotney
Summary
I am an enthusiastic second year student nurse with excellent communication skills, a willingness to learn and experience working with different clients. My genuine personality and caring disposition allows me to build natural and strong connections with each of the patients and their families. I am seeking an opportunity to undertake a undergraduate student in nursing position with the Queensland Children's Hospital to further enhance my skills, knowledge and scope of practice to provide quality, evidence-based, best practice health care to patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Hawthorne Garage
06.2020 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Closing the tills which involves counting the cash and reconciling the transactions for the day
Customer Sales Assistant
Laura Ashley Myer Centre
04.2018 - 11.2018
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Enhanced customer satisfaction by providing timely and accurate product information.
Education
Bachelors of Nursing - Nursing
Australian Catholic University
Brisbane 04-2026
High School Diploma -
All Hallows' School
Brisbane, QLD11-2022
Certificate III - Nursing
Mater Education
South Brisbane 03-2022
Certificate II in Health Services Assistance - Nursing
Mater Education
South Brisbane07-2021
Skills
- Cash Handling
- Customer Consultation
- Calm and Professional Under Pressure
- Administrative and Office Support
- Customer Service
- Teamwork and Collaboration
- Understanding Customer Needs
Clinical Placements
First Clinical Placement – Mercy Community Residential Aged Care Nudgee (December 2023) 80 hours
Feedback: " Lucille works extremely well with staff and communicates and interacts exceptionally well with residents and can build a strong rapport with patients quickly".
Clinical Nurse Facilitator Reference: Jeanette Scott.
Phone: 0403 508 812.
Email: jeanette.scott@acu.edu.au
Second Clinical Placement- Prince Charles Hospital (Chermside) (17th of June- 12th of July) 160 hours
Feedback: " Lucille's effectiveness as a team member is evident in her collaborative efforts with buddy nurses and the broader healthcare team. Her ability to collaborate with patients in prioritising short-term goals, demonstrated her good interpersonal and communication skills. She maintained privacy and confidentiality while adeptly responding to evolving patient situations".
Clinical Nurse Facilitator Reference: Annah Paraffin:
Phone: 3139 6157.
Email: annah.paraffin@health.qld.gov.au
Certification
Metro South Orientation, ieMR Training, Occupational Health, and Safety Modules | 2024
Blue Card and National Police Check | 2023
First Aid and CPR Certificate 2024
HLt23215- Mater Certificate II in Health Services Assistance (12/07/2021)- (23/11/2021). (Certificate available on request).
HLT33115- Mater Certificate III in Health Services Assistance (31/01/2022) – (28/03/2022). (Certificate available on request).
AMEB- Voice and Communication: Grade 5 (2020).
AMEB- Voice and Communication: Grade 7 2021).
Timeline
Customer Service Assistant
Hawthorne Garage
06.2020 - Current
Customer Sales Assistant
Laura Ashley Myer Centre
04.2018 - 11.2018
Bachelors of Nursing - Nursing
Australian Catholic University
High School Diploma -
All Hallows' School
Certificate III - Nursing
Mater Education
Certificate II in Health Services Assistance - Nursing
Mater Education
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