Summary
Overview
Work History
Education
Skills
Accomplishments
Loved Aqua Aerobics, Stress excercise, Helping the needly, feeding homeless,loved gardening
Timeline
Generic

LUCILLE HINES TIKICIDRE

CUSTOMER SERVICE
Westmead,NSW

Summary

PROFILE SUMMARY Enthusiastic and reliable professional with a passion for learning and succeeding. Exceptional time management skills and ability to work effectively both independently and as part of a team. Strong verbal and written communication abilities ensure smooth interactions with customers and colleagues. Experienced in providing excellent care for elderly individuals, including housekeeping, meal preparation, and transportation coordination. Committed to continuous improvement, holding various relevant certificates. Adept at multitasking and prioritizing tasks. Eager to apply Cert IV in Ageing Support and diverse training to deliver exceptional service and contribute to team success. Ready to bring a customer-focused mindset, positive attitude, and dedication to service excellence to the organization.

Overview

21
21
years of professional experience

Work History

Interpreter and Translators

Ethnic Interpreters And Translators
01.2024 - Current

Interpreting for non-English speaking Fijian or little English in either Tribunal, Courthouse, Hospitals, or Police station. Goal and in any other place that is required and requested.

Nursing Assistance

Prestige Inhome Care
06.2022 - 06.2023
  • Ensured clean and tidy living environment for clients by performing household chores, such as dusting, sweeping, mopping, and maintaining general cleanliness
  • Took care of clients' laundry needs, washing, drying, folding, and organizing their clothes and linens
  • Regularly vacuumed and cleaned carpets and floors to maintain a neat and hygienic living space
  • Prepared nutritious and balanced meals tailored to clients' dietary requirements and preferences
  • Assisted with grocery shopping and errands to ensure steady supply of necessary household items and groceries
  • Provided support by escorting clients to medical appointments, offering companionship, and helping them navigate process
  • Kept detailed records of clients' daily activities, documented any changes in health status, and ensured proper sign-out procedures
  • Safely administered medications as prescribed by healthcare professionals, and monitored adherence to medication schedules
  • Assisted with personal hygiene routines, including bathing, toileting, grooming, and dental care, while respecting clients' privacy and dignity
  • Provided additional medical support, such as monitoring blood pressure, blood sugar levels, and weight management as needed
  • Performed specialized tasks like peg feeding and catheter changes under proper guidance and training when required.

Personal Care Assistant

Charing Field Hostel Aged Care
01.2021 - Current
  • Ensured OHS policies were maintained and met to uphold safe and healthy environment
  • Performed housekeeping duties, including laundry, sweeping, mopping, shopping, and meal preparation
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  • Arranged transportation for patients' doctor visits, ensuring timely and convenient access to medical care
  • Maintained clean and safe environment for patients through regular observations and adherence to safety protocols
  • Documented patient activities on individualized Daily Care Plan, keeping detailed records for effective care management
  • Established personal relationships with clients to foster sense of trust, comfort, and personalized care.

Private Carer

MR David Ratner
01.2015 - 01.2016
  • Provided 24/7 care, 7 days week, ensuring constant support and attention to patient
  • Observed and reported patient's status, keeping a vigilant eye on their well-being and health
  • Assisted with ensuring adequate nutrition and fluid intake to maintain patient's health and well-being
  • Planned, prepared, and served meals according to prescribed diets, ensuring patient's dietary requirements were met
  • Cleaned and organized patient's living quarters, creating neat and comfortable environment
  • Assisted with transporting a patient in and out of wheelchairs and adaptive equipment, ensuring their mobility needs were met and facilitating their movement with care and sensitivity.

Care Worker

Daughterly Care Age
01.2013 - 01.2013
  • Provided compassionate home care services for senior residents
  • Assisted with activities of daily living, ensuring their comfort and well-being
  • Offered companionship and emotional support to enhance their quality of life
  • Helped with household tasks and chores to maintain aclean and organized living space
  • Collaborated with healthcare professionals and family members to ensure comprehensive care.

Home Carer

Jewish Care -
01.2012 - 01.2013
  • Delivered specialized home care services for senior residents within Jewish community
  • Assisted seniors with their daily living activities, promoting independence and dignity
  • Provided companionship and emotional support, fostering warm and caring environment
  • Ensured clean and tidy living space by assisting with household tasks and chores
  • Worked closely with healthcare professionals and families to coordinate and enhance care services for seniors
  • Bunnings Warehouse Customer Service

Customer Service /Check -Out Operator

Bunnings Warehouse
10.2011 - 12.2011
  • Demonstrated the ability to accurately memorize product codes, enhancing efficiency and customer service at the register
  • Assisted the Scan Coordinator in testing the price integrity of products within the store, ensuring pricing accuracy for customers
  • Balanced cash drawers, prepared store deposits, and completed necessary paperwork for closing, ensuring financial accuracy and security
  • Organized and prioritized job-related tasks, leading to improved team responsibilities and effective problem-solving within departments
  • Effectively corresponded with employees and customers to address satisfactions and concerns, facilitating positive interactions and resolutions
  • Maintained high performance skills and exhibited leadership qualities through the delivery of exceptional service to customers.

Customer Service Officer / Distribution Officer

Australia Blood Bank
05.2008 - 05.2011
  • Managed customer service inquiries and operations, ensuring smooth and efficient service experience for donors and recipients
  • Oversaw customer service functions and proactively resolved issues within designated authority range, ensuring customer satisfaction
  • Demonstrated excellent customer service skills to acquire and retain clients, fostering positive relationships with donors and recipients
  • Assisted managers with various assigned tasks, contributing to the overall efficiency and effectiveness of blood bank operations
  • Provided training and guidance to new Tellers, ensuring were well-equipped to handle their roles and responsibilities
  • Worked to service and retain accounts, identifying opportunities to cross-sell relevant products and services, thus supporting the blood bank's objectives and expanding its reach.

Assistant in Nursing

Benevolent Society
01.2003 - 04.2008
  • Provided compassionate care and assistance to residents affected by dementia
  • Supported individuals with dementia in their daily activities, promoting independence and dignity
  • Engaged in activities and interactions that helped alleviate anxiety and improve well-being of residents
  • Collaborated with nursing team to ensure specialized care for residents with dementia
  • Demonstrated empathy and understanding while addressing unique needs and challenges of residents with dementia.

Assistant

Wyoming Aged Care
01.2003 - 10.2005
  • Assisted nursing home residents with their daily needs, ensuring their comfort and well-being
  • Supported individuals in activities of daily living, such as bathing, dressing, and eating
  • Provided emotional support and companionship to enhance the residents' quality of life
  • Collaborated with the nursing team to deliver comprehensive care and address any specific health concerns
  • Demonstrated empathy and patience in catering to the individual needs of each resident
  • Contributed to maintaining a safe and nurturing environment for elderly residents in the nursing home.

Education

Diploma - Travel and Tourism Industry and Management

Ultimo Tafe Amadeus CRS
Broadway Central NSW
03.2024

National WHS General Construction Induction Card (NSW) - White Card 2 -

SAFE WORK NSW
Seven Hills, NSW
06.2021

RTO Safe Training 25 -

SYDNEY SAFETY
Guildford, NSW
05.2022

Cert IV in Ageing Support (CHC43015) Certificate 1 Mar 2020 RTO Safety Training -

FIRST BASE TRAINNING
Parramatta, NSW
02.2017

2021 Senior First Aid -

AUSTRALIA WIDE FIRST AID
Lidcombe, NSW
03.2021

Medication Management - A Framework Certificate -

ALTURA LEARNING
ONLINE
06.2019

Change of Urinary Catheters Certificate -

ALTURA LEARNING
ONLINE
06.2018

2019 Privacy & Confidentiality Certificate -

ALTURA LEARNING
ONLINE
06.2019

Spiritual In Practice Certificate -

ALTURA LEARNING
ONLINE
06.2019

Infection Control: The Basic Principles Certificate 19 -

ULTURA- LEARNING
ONLINE
06.2019

2019 Hydration And Nutrition - Special Diet Certificate 10 -

ALTURA - LEARNING
ONLINE
06.2019

Falls: Managing Risk Certificate 17 -

ULTURA - LEARNING
ONLINE
06.2019

Dignity In Care Certificate 10 -

ALTURA - LEARNING
ONLINE
06.2019

Workplace Bullying And Harassment Certificate 10 -

ULTURA - LEARNING
ONLINE
06.2019

Tissue Viability: Pressure Injuries Certificate 14 -

ULTURA - LEARNING
ONLINE
06.2019

Food Safety Certificate -

ULTURA - LEARNING
ONLINE
06.2019

WHS: Safe Manual Handling Certificate 19 -

ULTURA - LEARNING
ONLINE
06.2019

Elder Abuse, Missing Person And Compulsory Reporting Certificate 19 -

ULTURA - LEARNING
ONLINE
06.2019

Fire Safety: The Basic Principles Certificate 19 -

ULTURA - LEARNING
ONLINE
06.2019

WHS: Understanding Your Role And Responsibility Certificate 19 -

ULTURA - LEARNING
ONLINE
06.2019

Sexuality And The Older Person Certificate -

ULTURA - LEARNING
ONLINE
06.2019

Hydration & Nutrition - Managing Weight To Promote Health Certificate 10 -

ULTURA - LEARNING
ONLINE
06.2019

2019 Cultural Diversity In Aging Certificate -

ULTURA - LEARNING
ONLINE
06.2019

Business Administration

TAFE -
Granville, NSW
11.2024

Cert III in Aged Care -

Mission Australia
Granville, NSW
04.2001

High School Certificate -

Ballantine Memorial School
SUVA FIJI
01.1985

Skills

  • Problem-solving
  • Leadership
  • Emotional Intelligence
  • Conflict Resolution
  • Creativity
  • Resilience
  • Interpersonal Skills
  • Networking
  • Decision-making
  • Teamwork
  • CORE COMPETENCIES
  • Safety Compliance:
  • Skilled in observing safety protocols and maintaining a safe environment for clients
  • Transportation Assistance: Competent in arranging and escorting clients to doctors' appointments, ensuring they reach their
  • Destinations safely and on time
  • Elderly Care: Experienced in providing compassionate care to elderly individuals in their homes and assisted living facilities
  • Proficient in assisting with personal hygiene, toileting, grooming, dental care, and ensuring their overall well-being
  • Housekeeping: Skilled in performing housekeeping tasks, including laundry, sweeping, mopping, and maintaining a clean and
  • Organized living space for patients
  • Meal Preparation: Capable of planning, preparing, and serving meals according to prescribed diets and nutritional requirements
  • Medical Support: Knowledgeable in assisting with medical tasks such as monitoring blood pressure, blood sugar levels, weight, and
  • Administering medications as required
  • Documentation: Proficient in maintaining accurate documentation of client activities and daily care plans to track their progress and
  • Ensure comprehensive care
  • Customer Service: Previous experience in customer service roles, demonstrating strong communication and problem-solving skills
  • To meet customer needs
  • Training and
  • Relevant areas, demonstrating ongoing commitment to professional development
  • Critical Thinking

Accomplishments

  • Certifications: Possession of various certificates and qualifications related to aged care, health, safety, and other

Loved Aqua Aerobics, Stress excercise, Helping the needly, feeding homeless,loved gardening

I love spending time at the pool and meeting up with new people and also with stress exercise class. Outreaching out there to the less fortunate people in the community that needed a helping hand by delivering food hampers to them and also clothing and bedding's. This also includes single moms and moms that goes through domestic violence.

Timeline

Interpreter and Translators

Ethnic Interpreters And Translators
01.2024 - Current

Nursing Assistance

Prestige Inhome Care
06.2022 - 06.2023

Personal Care Assistant

Charing Field Hostel Aged Care
01.2021 - Current

Private Carer

MR David Ratner
01.2015 - 01.2016

Care Worker

Daughterly Care Age
01.2013 - 01.2013

Home Carer

Jewish Care -
01.2012 - 01.2013

Customer Service /Check -Out Operator

Bunnings Warehouse
10.2011 - 12.2011

Customer Service Officer / Distribution Officer

Australia Blood Bank
05.2008 - 05.2011

Assistant in Nursing

Benevolent Society
01.2003 - 04.2008

Assistant

Wyoming Aged Care
01.2003 - 10.2005

Diploma - Travel and Tourism Industry and Management

Ultimo Tafe Amadeus CRS

National WHS General Construction Induction Card (NSW) - White Card 2 -

SAFE WORK NSW

RTO Safe Training 25 -

SYDNEY SAFETY

Cert IV in Ageing Support (CHC43015) Certificate 1 Mar 2020 RTO Safety Training -

FIRST BASE TRAINNING

2021 Senior First Aid -

AUSTRALIA WIDE FIRST AID

Medication Management - A Framework Certificate -

ALTURA LEARNING

Change of Urinary Catheters Certificate -

ALTURA LEARNING

2019 Privacy & Confidentiality Certificate -

ALTURA LEARNING

Spiritual In Practice Certificate -

ALTURA LEARNING

Infection Control: The Basic Principles Certificate 19 -

ULTURA- LEARNING

2019 Hydration And Nutrition - Special Diet Certificate 10 -

ALTURA - LEARNING

Falls: Managing Risk Certificate 17 -

ULTURA - LEARNING

Dignity In Care Certificate 10 -

ALTURA - LEARNING

Workplace Bullying And Harassment Certificate 10 -

ULTURA - LEARNING

Tissue Viability: Pressure Injuries Certificate 14 -

ULTURA - LEARNING

Food Safety Certificate -

ULTURA - LEARNING

WHS: Safe Manual Handling Certificate 19 -

ULTURA - LEARNING

Elder Abuse, Missing Person And Compulsory Reporting Certificate 19 -

ULTURA - LEARNING

Fire Safety: The Basic Principles Certificate 19 -

ULTURA - LEARNING

WHS: Understanding Your Role And Responsibility Certificate 19 -

ULTURA - LEARNING

Sexuality And The Older Person Certificate -

ULTURA - LEARNING

Hydration & Nutrition - Managing Weight To Promote Health Certificate 10 -

ULTURA - LEARNING

2019 Cultural Diversity In Aging Certificate -

ULTURA - LEARNING

Business Administration

TAFE -

Cert III in Aged Care -

Mission Australia

High School Certificate -

Ballantine Memorial School
LUCILLE HINES TIKICIDRECUSTOMER SERVICE