Lucillia Eljuga

Store Manager
Feb 2024 – Present (1 yr 6 mos)

• Led day to day operations of a high volume retail store including staff development, sales strategy and customer experience.
• Provided support to a wide range of customers, resolving issues professionally and ensuring customer satisfaction.
• Coached and mentored team members, contributing to a positive and high performing work culture.
• Maintained compliance with corporate procedures, merchandising standards, and reporting systems.

Assistant Manager
Aug 2023 – Feb 2024 (6 mos)

• Supported the store manager in team supervision, operational planning and customer service delivery.
• Handled escalated customer inquiries and coordinated with other departments for resolution.
• Assisted in rostering, inventory checks and performance reviews.

Sales Assistant
Jun 2022 – Aug 2023 (1 yr 2 mos)

• Delivered excellent face to face service in a fast paced retail setting.
• Built rapport with customers, understood needs and provided tailored product recommendations.
• Maintained store appearance and helped achieve sales targets.

• Designed print layouts and digital assets for three regional newspapers and an international music magazine.
• Worked closely with editors and advertisers to meet publication standards, deadlines and brand guidelines.
• Translated complex stories and data into visually engaging formats, enhancing accessibility for readers.
• Ensured all work adhered to copyright, formatting and distribution compliance standards.

• Managed event and dining reservations, including planning and upselling packages for corporate and private bookings.
• Collaborated with chefs and management to design tailored food and beverage experiences.
• Delivered guided tours and presentations of function spaces to prospective clients.
• Maintained accurate booking records and managed all client correspondence.