Lucillia Eljuga
Central Coast,NSW
Summary
Motivated and adaptable professional with over 7 years of experience across customer service, retail management, graphic communication, and hospitality administration. Demonstrated success in leading teams, supporting diverse customer needs, and managing complex bookings and communications in both commercial and creative environments. With over 3 years in retail leadership at Skechers, I developed strong interpersonal and problem solving skills, ensuring a positive experience for customers and staff alike. My previous roles as a graphic designer for major publications and an administration assistant at QT Canberra have strengthened my ability to communicate clearly, manage high volumes of information, and deliver tailored support in regulated, customer centric settings. I bring a calm, solutions focused approach and a genuine passion for helping people, skills I'm eager to contribute in a public service role that empowers individuals through clear information and compassionate service.
Overview
2026
2026
years of professional experience
Work History
Retail Manager
Skechers
09.2022 - Current
Store Manager
Feb 2024 – Present
- Oversaw daily operations of a high volume retail store, enhancing staff development and sales strategies.
- Resolved customer issues professionally, ensuring satisfaction across diverse clientele.
- Coached team members, fostering a positive and high-performance work culture.
- Ensured compliance with corporate policies, merchandising standards, and reporting systems.
- Managed escalated customer inquiries, collaborating with departments for effective resolution.
- Handled roster management, inventory checks, and performance evaluations to optimize staffing.
- Delivered exceptional face to face service in a fast paced environment, achieving sales targets.
Assistant Manager
Aug 2023 – Feb 2024
- Supported the store manager in team supervision, operational planning and customer service delivery.
- Handled escalated customer inquiries and coordinated with other departments for resolution.
- Assisted in rostering, inventory checks and performance reviews.
Sales Assistant
Jun 2022 – Aug 2023
- Delivered excellent face to face service in a fast paced retail setting.
- Built rapport with customers, understood needs and provided tailored product recommendations.
- Maintained store appearance and helped achieve sales targets.
Graphic Designer
Central Coast Newspapers
Central Coast, NSW
2018 - 2022
- Designed print layouts and digital assets for three regional newspapers and an international music magazine.
- Worked closely with editors and advertisers to meet publication standards, deadlines and brand guidelines.
- Translated complex stories and data into visually engaging formats, enhancing accessibility for readers.
- Ensured all work adhered to copyright, formatting and distribution compliance standards.
Reservations Administration Assistant
QT Canberra
Canberra, ACT
2016 - 2018
- Managed event and dining reservations, upselling packages for corporate and private bookings.
- Collaborated with chefs and management to design customized food and beverage experiences.
- Guided prospective clients through function spaces, providing informative presentations.
- Maintained accurate booking records while managing all client correspondence.
Education
High School Diploma -
Melrose High School
Canberra, ACTSkills
- Customer relationship management tools
- Team leadership and support
- Clear verbal and written communication
- Problem solving and conflict resolution
- Regulatory compliance and process adherence
- Visual communication and Adobe Creative Suite
- Microsoft Office proficiency
- Time management and multitasking
References
Tanisha Bruns
0478 074 975
Justin Stanley
0412 894 082
Timeline
Retail Manager
Skechers
09.2022 - Current
Graphic Designer
Central Coast Newspapers
2018 - 2022
Reservations Administration Assistant
QT Canberra
2016 - 2018
High School Diploma -
Melrose High School