Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Lucinda Brown

Brisbane

Summary

I am a 2023 Bachelor of Business graduate, majoring in Management and Business Analytics. In my role as a medical receptionist, I’ve developed strong verbal communication and administrative skills through daily interactions with patients and healthcare professionals. My responsibilities include scheduling appointments, managing payments, forwarding pathology results, and ensuring accurate end-of-day billing. I have a proven track record in front-desk operations, patient coordination, and maintaining medical records. Known for my collaborative approach and adaptability, I contribute to efficient workflows and consistently support both team and patient needs with professionalism and care.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Cordium Practice / Rochdale Doctors
07.2021 - Current
  • Welcomed patients and visitors, handled phone inquiries, and maintained a professional reception area.
  • Scheduled appointments, managed check-ins/check-outs, and coordinated with healthcare professionals.
  • Ensured patient records, insurance details, and vaccination information were accurate and up to date.
  • Assisted patients with forms and documentation, offering empathetic support when needed.
  • Processed billing, payments, and end-of-month cash deposits using medical software.
  • Handled general administrative tasks and supported office operations, including training new staff and managing supplies.

Marketing Internship

Business Kitz
07.2023 - 10.2023
  • Training and experience regarding how to engage with professional clients
  • Professional email filing and time management training
  • Marketing activities
  • Experience and training on how to attend and manage day-to-day business tasks
  • Digital marketing (including social media ads)
  • Marketing plan, strategy and material development
  • Blog writing/copyrighting
  • CRM/business management and systems exposure
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

On Court Supervisor

Inflatable World
01.2019 - 08.2022
  • Supervised children by actively monitoring their activities, equipment use, and overall engagement.
  • Stayed alert to surrounding noises as indicators of behaviour or potential issues.
  • Visually scanned allocated areas consistently and responded promptly when needed.
  • Reported injuries or incidents to the manager on duty to ensure appropriate action was taken.
  • Disinfected high-contact areas regularly in line with COVID-19 safety protocols.
  • Performed canteen duties including food preparation, cooking, customer service, restocking, and maintaining cleanliness of kitchen areas.

Front of House

Hotel Monier
01.2021 - 07.2021
  • Welcomed guests, managed walk-in bookings and reservations, and guided customers to their tables with menus.
  • Communicated customer food and beverage requests clearly to kitchen and service staff.
  • Operated efficiently in a fast-paced environment while taking and processing orders.
  • Maintained strong product knowledge to provide accurate information and attentive service.
  • Handled till operations, including processing payments, managing returns, and balancing cash drawers.
  • Demonstrated excellent multitasking, organisation, and professionalism under pressure to ensure customer satisfaction.

Education

Bachelor of Business - Majoring in Management And Business Analytics

Griffith University
Nathan, QLD
12-2023

Year 7 - Year 12 -

Brigidine College
Indooroopilly
11-2020

Skills

  • Intermediate MS Office Skills
  • Clear Communication Skills
  • Teamwork
  • Customer Service
  • Best Practice Software
  • Adaptable
  • Sound Time Manager
  • Cash handling
  • Problem Resolutions
  • Solid Interpersonal Skills
  • Organisation
  • Telephone etiquette

Timeline

Marketing Internship

Business Kitz
07.2023 - 10.2023

Medical Receptionist

Cordium Practice / Rochdale Doctors
07.2021 - Current

Front of House

Hotel Monier
01.2021 - 07.2021

On Court Supervisor

Inflatable World
01.2019 - 08.2022

Bachelor of Business - Majoring in Management And Business Analytics

Griffith University

Year 7 - Year 12 -

Brigidine College
Lucinda Brown