Lucinda Collins
Elsternwick,VIC
Summary
Dependable and customer-focused hospitality professional with proven experience in service delivery, communication, and problem resolution. Skilled at creating inclusive and welcoming environments, supporting smooth front-of-house operations, and consistently enhancing guest satisfaction. Known for strong teamwork, adaptability, and the ability to remain composed and solutions-oriented in busy service settings. Committed to contributing to a positive and engaging hospitality experience.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Family Babysitter
Various individuals
Melbourne, Vic
10.2021 - Current
- Provided afternoon and evening childcare for multiple families, ensuring safety and well-being of children aged 2-14 years.
- Supervised playtime and structured activities to promote engagement and development.
- Communicated daily routines effectively with parents to maintain transparency.
- Performed light housekeeping duties, including laundry and tidying up common areas used by children.
Buddy Volunteer
Flying Fox organisation
st kilda , VIC
11.2024 - 04.2025
- Participated in extensive training on treatment for disabled individuals.
- Volunteered at a sleepaway camp, providing support to children with various disabilities.
- Assisted children with daily care and hygiene needs, ensuring comfort and dignity.
- Developed engaging activities tailored to diverse abilities of participants.
- Followed supervisor instructions to complete tasks within designated timeframes.
Section waitstaff
Darling group
Melbourne, Vic
12.2022 - 04.2025
- Delivered high quality customer service at various Darling Group venues, including Kettle Black, Dundas and Faussett and Stringers Sorrento.
- Utilised experience from working at multiple venues to enhance service delivery.
- Resolved customer and peer issues efficiently by identifying specific needs.
- Contributed to high levels of customer satisfaction through attentive and friendly interactions.
Education
High School Diploma -
Caulfield Grammer School
St Kilda, VIC11-2025
Skills
- Communication skills
- Social perceptiveness
- Dependable and responsible
- Leadership
- Organization
- Customer relations
- Communication
- Problem resolution
Certification
Responsible Service of Alcohol Cert, 2025
Timeline
Buddy Volunteer
Flying Fox organisation
11.2024 - 04.2025
Section waitstaff
Darling group
12.2022 - 04.2025
Family Babysitter
Various individuals
10.2021 - Current
High School Diploma -
Caulfield Grammer School