Lucinda Colman
Sunbury,Australia
Summary
Committed and hardworking customer service officer with 6 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
Work History
Aftermarket Sales Consultant
Blacklocks Wodonga – Tony White Group
Wodonga, Australia
06.2022 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Analysed customer needs and preferences to recommend appropriate products.
- Worked with fellow sales team members to achieve group targets.
- Addressed customer questions and concerns regarding products and services.
- Ensured customer satisfaction by providing follow-up support after purchases.
Customer service officer
Aqua Schools
Sunbury / Keilor Park, Australia
08.2020 - 06.2022
- Taking phone calls
- Receiving and processing payments via phone or in person
- Cleaning of the centre
- Pool testing
- Sending emails out and receiving emails
- Have a working with children’s check
Cashier
IGA Sunbury
Sunbury, Australia
02.2016 - 10.2020
- Help customers complete purchases, locate items, and join rewards program
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged, and organized merchandise
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Resolved customer complaints and maintained clean and tidy checkout area
- Unloaded stock and moved to store display areas
Education
Diploma of Beauty Therapy -
07.2022
High School Diploma -
Gisborne Secondary College
12.2019
Skills
- Customer assistance
- Credit card processing
- Product upselling
- Refunds and exchanges
- Stocking and Replenishing
- POS Systems
- Answering phone calls and taking messages
- Booking in vehicles to be tinted, paint protection, dash cameras etc
- Sending warranties to customers of the aftermarket product
References
- Kimberly Bartlett, Aftermarket Manager – Blacklocks Ford, 0428 363 696
- Natasha Micallef, Assistant Manager – Aqua Schools, 0428 319 241
Timeline
Aftermarket Sales Consultant
Blacklocks Wodonga – Tony White Group
06.2022 - Current
Customer service officer
Aqua Schools
08.2020 - 06.2022
Cashier
IGA Sunbury
02.2016 - 10.2020
Diploma of Beauty Therapy -
High School Diploma -
Gisborne Secondary College
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