Lucinda Della Marta
Russell Lea,NSW
Summary
Dynamic supervisor with a proven track record at Sydney Rowing Club, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving complex issues diplomatically. Committed to maintaining high-quality standards and ensuring compliance, resulting in improved customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Sydney Rowing Club
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Duty Manager
Sydney Rowing Club
12.2021 - Current
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to operations.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Paramedicine -
University of Tasmania
TAS02-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
Certification
First aid
Timeline
Supervisor
Sydney Rowing Club
09.2022 - Current
Duty Manager
Sydney Rowing Club
12.2021 - Current
Paramedicine -
University of Tasmania
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