Lucinda Eburne

• Create estimates quickly and accurately and made estimates easily understandable and shareable.
• Establish a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Gather cost and material data for accurate and up-to-date information on material and labor costs.
• Assess labor hours accurately using specific productivity measures for technicians.
• Performs detailed site evaluations to collect crucial data for accurate estimates.
• Executes regular onsite checks with crew to sustain strong connections.
• High level of proficiency in all company programs including NIS, Microsoft Office Programs, Connx, Lister
• Intermediate understanding of insurance portals.
• Fostering strong client relationships through regular communication.

• Responsible for liaising between operations and field teams, providing clear communication to technicians & operations team.
• High level of customer service professionally representing Steamatic in all interactions with the public.
• Assessing & completing on-site job requirements ensuring quality and attention to detail.
• Effectively manage after hours on-call response across country.
• Ensure adherence to workplace health & safety policies & procedures, assessment and scoping of various jobs.
• Meet admin deadlines and reporting compliance.
• Running large loss jobs with upwards of 25 staff.
• Detailed knowledge of all scopes of work undertaken by the company.
• Key member of interstate Response teams including QLD, NSW & WA
• Provided on-the-job training for estimator, scheduling & technician roles across states

-Skilled in using various restoration equipment and tools.

-Generated detailed reports through designated apps.

-Delivered exceptional customer service to meet client needs.

-Proficiency in construction and mitigation trades.

-Oversaw operations involving crews with up to five individuals.

-Ensured timely completion of tasks without compromising on standards.

-Enhanced expertise in mould remediation, fire and water restoration, inventory-packouts and trauma cleanup processes.

• Measuring & estimating jobs, installation and repairing glass in domestic and commercial properties
• Removal of old & broken panes, glazing make safes.
• Restoration of heritage listed properties.
• Ensure watertight installations.
• Manufacturing & installing timber & aluminium framing.
• caulking
• detailed knowledge of glass cutting process
• communication & negotiation skills
• detailed knowledge of glazing machinery