Lucinda Jurgens

Offered personalized customer assistance, guiding product selection based on individual needs. Conducted restocking and expanded product lines using herbal expertise to refine items such as bath bombs, oils, and candles. Managed labeling, sales, and inventory for operational efficiency.

Oversaw front-of-house and kitchen operations, including customer service, food preparation, and barista tasks. Managed closing procedures, including cleaning, cash reconciliation, and overall shop operations. Delivered excellent customer service experiences by addressing concerns promptly and professionally. Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Managed records for 500 employees, ensuring accuracy and confidentiality. Directed disciplinary procedures for regulatory compliance. Conducted training sessions and led recruitment efforts. Assisted with reception duties, including managing communications and scheduling meetings.

I provided comprehensive administrative support, including preparing quotes, liaising with clients, managing reception duties, and conducting site visits for health and safety checks. Additionally, I handled accounts receivable using Xero, ensuring accuracy in financial transactions.