Lucinda McCook
Caulfield South,Australia
Summary
Hospitality educator with expertise in curriculum development and youth engagement. Demonstrated leadership in managing diverse student groups and building industry partnerships. Proficient in designing innovative assessments and improving learning experiences, with a strong emphasis on food safety and compliance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Teacher Hospitality/Cookery
William Angliss
Melbourne, Vic
05.2023 - Current
- Facilitated operations across multiple Hospitality units, ensuring effective learning environments.
- Maintained current knowledge of industry trends and pedagogical practices.
- Planned lessons featuring engaging activities to enhance student participation.
- Managed classroom dynamics to promote self-expression among all students.
- Monitored student progress throughout the learning process, providing timely feedback.
- Complied with WA procedures while maintaining accurate student documentation.
- Collaborated with teachers and managers to uphold best practices in education.
- Mentored trainee teachers completing Diploma of VET, fostering professional growth.
Casual Chef/ Supervisor
The Big Group
Melbourne
09.2005 - Current
- Coordinated office administration for Major Event recruitment, including AO.
- Managed onsite catering events independently and within teams.
- Trained staff on job requirements and operational procedures.
- Oversaw kitchen staff compliance with hygiene and safety standards.
- Allocated jobs and conducted staff briefings to ensure effective communication.
- Produced food according to event schedules, ranging from sit-down dinners to a la carte services.
- Executed cleaning and pack down procedures after events.
- Directed back-of-house operations for corporate marquees during Melbourne Cup and AFL events.
Back of House Staffing Coordinator
The Big Group
Melbourne
03.2022 - 06.2023
- Oversaw staffing functions for major events, including Caulfield and Moonee Valley races.
- Ensured staff numbers aligned with budgetary constraints for all functions.
- Managed recruitment and interviewing processes to secure qualified personnel.
- Developed training documents outlining roles and responsibilities for key staffing positions.
- Communicated event changes to supervisory chefs to maintain operational efficiency.
- Monitored Back of House staffing phone to resolve issues promptly and fill shifts as needed.
- Rostering staff for production kitchen and retail venue shifts to optimize coverage.
- Supervised events as chef in charge, ensuring quality service delivery.
Vocational teacher
AMES Australia
Southeast Victoria
09.2005 - 09.2022
- Planned and delivered hospitality-focused training programs for diverse cultural and linguistic students.
- Developed courses aligned with funding sources including ACFE, Skills First, and SEE.
- Created compliant industry training programs according to ASQA standards.
- Prepared vocational training curriculum based on Australian Core Skill Framework (ACSF) levels.
- Administered vocational training framework operations effectively.
- Assessed student skills gaps and implemented strategies for improvement.
- Recorded and monitored student attendance and performance throughout courses.
- Participated in validation processes to enhance assessments and course relevance with industry trends.
Hospitality Trainer
Student Training and Hospitality
Melbourne
02.2003 - 01.2005
- Trained students in Certificate II in Commercial Cookery through hands-on instruction.
- Managed onsite training kitchen operations to ensure efficient learning environment.
- Organized end-of-year fundraising function for hospitality students, catering for 200 attendees.
- Planned and purchased daily cooking ingredients to support training activities.
- Developed lesson plans compliant with audit requirements and educational standards.
- Maintained commercial training kitchen, promptly reporting issues to relevant personnel.
- Coordinated student efforts for successful social fundraising event, including menu design and recipe creation.
- Ensured food production adhered to safety regulations and service standards.
Owner/ Manager
Q Eleven
South Melbourne
08.2002 - 01.2005
- Managed daily operations, overseeing kitchen management and supplier relationships.
- Controlled stock levels and coordinated ordering, storage, and food preparation processes.
- Delivered exceptional customer service to enhance guest experiences.
- Organized events to increase community engagement and brand visibility.
- Developed a successful business model for Q Eleven, a food establishment near South Melbourne Market.
- Created bespoke menus tailored to customer preferences and seasonal availability.
- Conducted recipe development to ensure unique offerings and maintain quality standards.
Education
Diploma of Business -
Global Training Institute
01.2024
Bachelor of Adult and Vocational Education - Literacy, Language and Numeracy
Charles Sturt University
01.2020
Certificate IV in Training and Assessment - LLN
Victoria University
01.2019
Certificate IV in TESOL -
Holmesglen
01.2015
Diploma of Hospitality -
Culinary Solutions Australia
01.2014
Certificate IV in Training and Assessment - TAE40110
MRWED
01.2011
Skills
- Food safety compliance
- Curriculum design
- Customer service excellence
- Budget oversight
- Effective communication
- Problem solving
- Documentation and reporting
- Coaching and mentoring
- Training and development
- Workflow management
Certification
- Responsible Service of Alcohol (RSA), Victorian Commission for Gambling and Liquor Regulations, 12/2025
- Food Safety Supervisor (Upgrade), Complete Hospitality Training, 12/2021
- Infection Control Skill Set (Food Handling), William Angliss, 12/2021
Hobbies and Interests
- Gardening
- Food history
- Health and nutrition
- Exercise - Completed a VIC Fit instructor course
- Waste management
- Indigenous studies
References
Referees supplied upon request.
Timeline
Teacher Hospitality/Cookery
William Angliss
05.2023 - Current
Back of House Staffing Coordinator
The Big Group
03.2022 - 06.2023
Casual Chef/ Supervisor
The Big Group
09.2005 - Current
Vocational teacher
AMES Australia
09.2005 - 09.2022
Hospitality Trainer
Student Training and Hospitality
02.2003 - 01.2005
Owner/ Manager
Q Eleven
08.2002 - 01.2005
Diploma of Business -
Global Training Institute
Bachelor of Adult and Vocational Education - Literacy, Language and Numeracy
Charles Sturt University
Certificate IV in Training and Assessment - LLN
Victoria University
Certificate IV in TESOL -
Holmesglen
Diploma of Hospitality -
Culinary Solutions Australia
Certificate IV in Training and Assessment - TAE40110
MRWED