Lucinda Ovens
Corowa
Summary
With a strong work ethic and exceptional team collaboration skills.
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Employee
Barrel N Brew
07.2021 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
Crossing Supervisor
Transport for NSW
03.2021 - 04.2022
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
Motel Room Cleaner
Federation Motel
02.2020 - 02.2021
- Improved guest satisfaction by maintaining a high standard of cleanliness in guest rooms and common areas.
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
- Implemented eco-friendly cleaning practices that resulted in reduced environmental impact without compromising cleanliness standards.
- Achieved consistent positive feedback from guests with meticulous attention to detail in room presentation.
- Reduced room turnover time through efficient cleaning processes and prioritization of tasks.
- Maintained inventory levels for cleaning supplies and equipment, resulting in reduced costs and minimal downtime.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
No Degree -
James Fallon High School
Albury12.2007
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Cash handling proficiency
- Attention to detail
- Food safety knowledge
- Health and safety
- Food allergy awareness
- Punctuality and reliability
- Allergy awareness
- Adaptability and flexibility
- Food running
- Supply restocking
- Menu memorization
- Dishwashing
Certification
- Food Handler basics certificate
- Working with children's check
- Responsible service of Alcohol
Timeline
Front of House Employee
Barrel N Brew
07.2021 - Current
Crossing Supervisor
Transport for NSW
03.2021 - 04.2022
Motel Room Cleaner
Federation Motel
02.2020 - 02.2021
- Food Handler basics certificate
- Working with children's check
- Responsible service of Alcohol
No Degree -
James Fallon High School
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