Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucinda PAGET

Branxton ,NSW

Summary

Dynamic Owner Operator at Cinas Cleaning with a proven track record in quality control and staff supervision. Expert in developing training programs and cleaning processes that enhance service delivery. Successfully resolved customer complaints and implemented cost-saving inventory management practices, fostering a collaborative team environment that consistently meets high standards.

Overview

11
11
years of professional experience

Work History

Owner Operator

Cinas Cleaning
East Branxton, NSW
01.2015 - Current
  • Managed daily cleaning operations to maintain a safe and hygienic environment.
  • Supervised cleaning staff to ensure adherence to company standards and protocols.
  • Developed training programs for new hires on effective cleaning techniques and safety procedures.
  • Scheduled and coordinated cleaning tasks for various facilities and locations.
  • Inspected work areas regularly to identify maintenance needs or safety hazards.
  • Implemented inventory management practices for cleaning supplies and equipment.
  • Collaborated with facility managers to address specific cleaning concerns or requirements.
  • Fostered a positive work environment by promoting teamwork and open communication among staff.
  • Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
  • Established quality control measures to ensure that work is completed according to standards set forth by the company.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Assisted in developing departmental budgets and adhering to allocated funds.
  • Developed and implemented cleaning processes to ensure consistent and high-quality results.
  • Conducted regular inspections to identify maintenance needs in areas such as carpets, furniture, walls, ceiling tiles, windows.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
  • Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
  • Identified cost-saving solutions when purchasing supplies or equipment for the team.
  • Analyzed data from customer surveys to identify areas needing improvement in service delivery.
  • Created reports documenting daily activities for management review.

Education

High School Diploma -

Singleton High School

Skills

  • Quality control
  • Staff supervision
  • Inventory management
  • Cleaning process development
  • Training program development
  • Facility management

References

References available upon request.

Timeline

Owner Operator

Cinas Cleaning
01.2015 - Current

High School Diploma -

Singleton High School
Lucinda PAGET