Lucinda PAGET
Branxton ,NSW
Summary
Dynamic Owner Operator at Cinas Cleaning with a proven track record in quality control and staff supervision. Expert in developing training programs and cleaning processes that enhance service delivery. Successfully resolved customer complaints and implemented cost-saving inventory management practices, fostering a collaborative team environment that consistently meets high standards.
Overview
11
11
years of professional experience
Work History
Owner Operator
Cinas Cleaning
East Branxton, NSW
01.2015 - Current
- Managed daily cleaning operations to maintain a safe and hygienic environment.
- Supervised cleaning staff to ensure adherence to company standards and protocols.
- Developed training programs for new hires on effective cleaning techniques and safety procedures.
- Scheduled and coordinated cleaning tasks for various facilities and locations.
- Inspected work areas regularly to identify maintenance needs or safety hazards.
- Implemented inventory management practices for cleaning supplies and equipment.
- Collaborated with facility managers to address specific cleaning concerns or requirements.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
- Assisted in developing departmental budgets and adhering to allocated funds.
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Conducted regular inspections to identify maintenance needs in areas such as carpets, furniture, walls, ceiling tiles, windows.
- Maintained records of service requests from clients regarding specific cleaning requirements.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
- Identified cost-saving solutions when purchasing supplies or equipment for the team.
- Analyzed data from customer surveys to identify areas needing improvement in service delivery.
- Created reports documenting daily activities for management review.
Education
High School Diploma -
Singleton High School
Skills
- Quality control
- Staff supervision
- Inventory management
- Cleaning process development
- Training program development
- Facility management
References
References available upon request.
Timeline
Owner Operator
Cinas Cleaning
01.2015 - Current
High School Diploma -
Singleton High School