Lucinda Youssef

• Improved client well-being by conducting comprehensive assessments.
• Enhanced community outreach efforts for better service accessibility and increased program enrollment.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Increased client engagement in programs by building trusting relationships through empathetic listening and consistent support.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
• Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
• Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for self advocacy.
• Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
• Provided safe mobility support to help patients move around personal and public spaces.
• Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
• Facilitated social interactions among seniors through group activities, events, and outings.
• Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
• Coordinated closely with family members on updates regarding their loved one''s condition and unusual occurrences while respecting privacy.
• Worked as the acting CHSP coordinator for one month

• Managing the complete cycle of Click and Collect Orders up to and includnig delivery
• Encourages customers to join the Coles Reward program by identifying and explaining the benefits
• Assisting customers complete purchase through locating items and answering questions
• Inducting and Training in staff members with Coles Policies, Procedures and how to address customers concerns
• Organising and Restocking merchandise to ensure it is appealing to customers upon entry
• Ensure Staff members are aware of the current store Promotions, Sales and Offers
• Operated a cash register for cash, check and credit card transactions
• Trained new team members on POS system operation, customer service strategies and sales goals
• Worked closely with the shift manager to solve problems and handle customer concerns
• Worked flexible schedule and extra shifts to meet business needs and requirements
• Arranged paper and electronic payment records to maintain well-organised fill systems and recordkeeping compliance
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Working within tight deadlines and fast-paced atmosphere
• Ensuring customer service calls, conflict and concerns are addressed and solved within a timely manner

400 Hours of Placement completed at Riverwood Community centre

• Provided crisis intervention services to clients in emergency situations.
• Assisted in multiple cases over fields of practice regarding, Youth, Family, Domestic Violence, Marriage Breakdown, Mental Health and NDIS
• Organised community events such as Harmony Day, International Women's Day, Housing Day and Iftar Dinner
• Completing and Appling Grant forms
• Ensured intake forms and assessments are completed prior to being allocated to a case worker
• Facilitated peer support groups to help clients connect with others.
• Administered assessments to identify clients' needs and establish treatment plans.
• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Writing detailed case notes and support letters for clients
• Writing meeting minutes for record keeping
• Assisted clients in identifying community resources and connecting with appropriate services.
• Conducted home visits to assess clients' home environment and provide support.
• Collaborated with other professionals to plan and coordinate care for clients.
• Interviewed clients to assess needs and determine most suitable needs and services.
• Assisted clients in developing and setting realistic goals to promote positive change.

• Monitored self-checkout systems and provided assistance or intervention where required
• Managed Drive Thru communicating with customers by taking their orders
• Ensuring the correct orders are packed and handed to customers
• Opening and Closing the cash register
• High Level of customer satisfaction ensuring clear communication and correct orders