Luckline Mutsigwa
Virginia,Australia
Summary
Compassionate and dedicated Disability Support Worker and Team Leader with over two years of experience providing person-centered care and leading support teams. Skilled in supporting clients with diverse needs, including mental health challenges and complex behaviours. Proven ability to manage teams, coordinate shifts, and ensure compliance with NDIS standards. Committed to promoting independence, dignity, and quality of life for all clients through respectful and empathetic support.
Overview
2
2
years of professional experience
Work History
Team Leader, Disability Client Services
Nawiri Care Services
Adelaide, SA
11.2023 - Current
- Supervised and supported a team of disability support workers to ensure high-quality care and service delivery.
- Allocated shifts, managed rosters, and ensured appropriate staff-client matching.
- Provided mentorship, guidance, and training to new and existing staff.
- Ensured compliance with NDIS Practice Standards and organizational policies.
- Monitored client care plans and collaborated with key stakeholders to support client goals and wellbeing.
- Conducted regular team meetings and performance check-ins to maintain team cohesion and address concerns.
- Handled incident reporting, documentation audits, and maintained accurate records.
- Acted as the main point of contact for families, guardians, and allied health professionals.
- Supported clients with complex needs, promoting independence and inclusion.
- Contributed to continuous service improvement and feedback processes.
Care Worker
Helping Hand
Whyalla, SA
05.2023 - 07.2024
- Established effective patient communication to develop positive relationships.
- Supported clients with personal care
- Supported clients with community participation
- Supported clients with domestic assistance
Support Worker
BoraCare
Whyalla, 5608
11.2022 - 09.2023
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helps clients with their day to day activities including personal care and feeding
Education
Diploma of Mental Health
Australian College of Community Services And Care
Virtual03-2025
Some College (No Degree) - Cert III in Individual Support (Disability)
Australian College of Community Services and Care
Remote01.2023
Some College (No Degree) - Nurse Aide
Red cross society
Zimbabwe Harare2018
Skills
- Personal care and daily living support
Community access and social inclusion
Medication prompting (within scope)
Documentation and progress note writing
Team supervision and shift coordination
Staff training and mentorship
Incident reporting and risk management
Strong verbal and written communication
Empathy, patience, and active listening
Timeline
Team Leader, Disability Client Services
Nawiri Care Services
11.2023 - Current
Care Worker
Helping Hand
05.2023 - 07.2024
Support Worker
BoraCare
11.2022 - 09.2023
Diploma of Mental Health
Australian College of Community Services And Care
Some College (No Degree) - Cert III in Individual Support (Disability)
Australian College of Community Services and Care
Some College (No Degree) - Nurse Aide
Red cross society