Lucky
Oak Park, VIC,VIC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DNA Recruitment Solutions
02.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assistant Manager Food & Beverage Service
Lemon Tree Premier, Ulsoor lake
07.2021 - 07.2022
- As an Asst Manager, I am responsible for performance of four F&B outlets in the hotel where I report to Hotel General Manager and act in continuous liaison with him to optimize the revenue and operate in alignment with desired standards
- Also
- A key stake holder and member of core team to monitor guest feedback and set processes for improved services
- Passionate people's person
- Committed to grooming and growth of all team members driven through regular self organized skill management workshop and feedback sessions with respective individuals
- Majorly contributing towards Ensuring compliance with all standards and procedures Driving food quality checks and enhanced service standards protocols
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Management Trainee
Lemon Tree Premier, Ulsoor lake
08.2019 - 07.2021
- As a future leader of the organization under going rigorous training across all department to understand the overall functioning and analyses general management activities of the hotel
- Learnt and understood the fundamental basics of F&B operations with practical implementation of key learnings
- Got exposure to various key reports and their significance in day to day operations With exposure in marketing understood more about the various promotion activities related to Food and Beverage with on ground implementation of the same As a part of future leader programme was responsible to drive key analysis to understanding the trends and impacts to increase business/footfall at F&B outlets , meeting and events Mastered the basics of menu engineering and worked along with Culinary team to ensure implementation of key changes for betterment and enhancement of overall F&B offering
Guest Services Supervisor
Lemon Tree Hotel, Gachibowli
04.2019 - 08.2019
- Working with SLOUNGE Bar & Citrus Cafe Coffee Shop, responsible for daily Bar & Coffee Shop operation, stock taking, getting mise en place ready for operation, handling Outlet in absence of GSE, cashiering and shift opening and closing
Guest Service Associate
Lemon Tree Hotel, Gachibowli
02.2018 - 02.2019
- Working in In Room Dining , responsible for daily operations, stock taking, getting mise en place ready for operation, handling Outlet in absence of GSE, cashiering and shift opening and closing
Hotel Trainee
Lemon Tree Hotels
02.2017 - 02.2018
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Participated in staff training programs to continuously improve skills and knowledge in the hospitality industry.
- Provided support during peak periods by efficiently managing restaurant operations.
- Conducted regular inventory checks, ensuring adequate stock levels for seamless operations and minimal delays due to shortages.
Industrial Trainee
Radisson Blu, Goa
11.2015 - 02.2016
- An introductory step in the industry where the learning came in big bunches
- Major emphasis during my training was laid on- Introduction to hotel environment Behavioral expectations of the industry Indulgence in day to day operational activities to understand it's importance and to strengthen the basics Practical exposure of the topics being taught in textbooks Learning about various departments needed to run a hotel Punctuality and commitment to quality
Education
Bachelor's Degree - Hotel Management
Acharya Nagarjuna University
Hyderabad, India.MBA -
Kaplan Business School
10.2024
Skills
Food and Beverage Operations
Cost Control
Menu development
Hygiene Regulations
Service Delivery Management
Operations Oversight
Operations Management
Team Leadership
Critical Thinking
Recruitment
Problem-Solving
Strategic Planning
Timeline
Customer Service Representative
DNA Recruitment Solutions
02.2023 - 07.2023
Assistant Manager Food & Beverage Service
Lemon Tree Premier, Ulsoor lake
07.2021 - 07.2022
Management Trainee
Lemon Tree Premier, Ulsoor lake
08.2019 - 07.2021
Guest Services Supervisor
Lemon Tree Hotel, Gachibowli
04.2019 - 08.2019
Guest Service Associate
Lemon Tree Hotel, Gachibowli
02.2018 - 02.2019
Hotel Trainee
Lemon Tree Hotels
02.2017 - 02.2018
Industrial Trainee
Radisson Blu, Goa
11.2015 - 02.2016
Bachelor's Degree - Hotel Management
Acharya Nagarjuna University
MBA -
Kaplan Business School
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