Lucky Akther
Sydney,NSW
Summary
Resourceful Assistant Customer Service Manager known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and team leadership. Excel in communication, adaptability, and problem-solving to enhance customer satisfaction and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Coles Supermarket Ltd.
Sydney
05.2021 - Current
- Provide exceptional customer service, resolve customer complaints, and ensure that customer expectations are met.
- Manage a team of Customer Service Representatives to achieve business objectives, provide coaching and guidance, and address performance issues.
- Collaborate with the Store Manager and other departments to ensure efficient store operations, maintain a clean and safe shopping environment, and promote store initiatives.
- Conduct regular quality checks on customer service, store conditions, and staff performance to identify areas for improvement.
- Implement process changes and recommendations to enhance customer service, reduce wait times, and improve staff efficiency.
- Foster effective communication with Store Managers, and other stakeholders to share ideas, best practices, and business objectives and ensure that all store policies, procedures, and regulatory requirements are met.
Receptionist
Dentist and Dentures
Liverpool
02.2020 - 03.2021
- Verified visitors' identification cards before allowing access to the building.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled space or equipment for special programs, meetings and conferences.
- Managed company database and ensured the accuracy of contact information.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Pharmacy Assistant
Fawzia Punchbowl pharmacy
12.2019 - 01.2020
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Quality Assurance Executive
Aristopharma Ltd
Dhaka, Bangladesh
06.2016 - 10.2017
- Planned, conducted and monitored testing and inspection of materials and products to verify finished product quality.
- Completed and maintained records of all quality assurance documents.
- Identified training needs and organized training interventions to meet quality standards.
Education
Knowledge Assessment of Pharmaceutical Sciences -
Kaps
03-2022
Bachelor of Pharmacy -
Gono University
Dhaka, Bangladesh03-2015
Skills
- Customer Service
- Team building and leadership
- Attention to detail
- Strong communication skill
- Document analysis and compliance initiatives
- Training and Education
Affiliations
- Attended yoga classes to promote physical and mental well-being
- Volunteer time at food banks, shelters, or community centers
- Experienced different cultures by traveling, whether locally or internationally. Keep a travel journal to document your experiences and lessons learned.
Languages
English
Professional
Bengali
Full Professional
Certification
- First aid and CPR
- Kaps
References
References available upon request.
Timeline
Assistant Customer Service Manager
Coles Supermarket Ltd.
05.2021 - Current
Receptionist
Dentist and Dentures
02.2020 - 03.2021
Pharmacy Assistant
Fawzia Punchbowl pharmacy
12.2019 - 01.2020
Quality Assurance Executive
Aristopharma Ltd
06.2016 - 10.2017
Knowledge Assessment of Pharmaceutical Sciences -
Kaps
Bachelor of Pharmacy -
Gono University
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