Lucky Bhandari
Summary
Motivated and skilled self-starter with a proven track record of increasing customer and client satisfaction. Possesses excellent communication and interpersonal skills coupled with a friendly and approachable personality to effectively engage and create rapport with a wide range of stakeholders from diverse demographics. Ability to ensure client satisfaction using attention to detail and robust active listening and problem-solving skills. Skilled in undertaking supervisory and training roles and keeping calm under pressure to deliver KPI results. Solutions-focused, safety conscious, with a strong understanding of OH&S practices and adherence to company and legislative guidelines and polices.
Overview
8
8
years of professional experience
Work History
Security Site Supervisor
Paradyme Group
Melbourne, VIC
11.2021 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Bar fights have dropped since the hired date.
- Provide emergency response and first-aid assistance as required .
Security Supervisor
Wilson Security
Parliament House
11.2021 - Current
- Write and submit security reports, Roster creation and maintenance, Provide security and order in area of jurisdiction, Monitoring of staff, Conduct routine patrols with team, Respond to alarms and distress calls / conflict resolution, Using security tools to search for prohibited items, Ensuring adherence to QR code and vaccination requirements, as legislated, Communicating with stakeholders at various levels, Ensuring operational and safety compliance
Security Officer
Dominance Security Group
06.2020 - 11.2021
- Static security and crowd control, Ensuring operational safety and compliance, Respond to alarms and distress calls / conflict resolution, Conduct routine patrols, Communicating with stakeholders at various levels, including customers, Ensuring adherence to QR code and vaccination requirements, as legislated, Ensuring adherence to company policies, Incident reporting and escalation
Catering Manager
The Allity Aged Care
11.2016 - 01.2020
- Menu creation and preparation, Consideration of residents' dietary requirements, Stock management and ordering, Maintenance and adherence to budgetary targets, Ensuring food safety and HACCP compliance, Communicating with stakeholders at various levels, including residents
Education
Skills
- ATTENTION TO DETAIL
- TEAM MANAGEMENT/LEADERSHIP
- EMPATHETIC AND PRAGMATIC COMMUNICATION
- FRIENDLY AND POSITIVE ATTITUDE
- ABILITY TO WORK INDIVIDUALLY OR IN A TEAM AS REQUIRED
- STRONG CUSTOMER RELATIONSHIP MANAGEMENT
- ABILITY TO MEET KPI TARGETS
- CALM UNDER PRESSURE
- PUNCTUAL
- FAST LEARNER
Licences
- Agents Representative Certificate (REIV) - Food Safety Certificate
- Certificate II & II in Security Operations
- Occupational Health & Safety Certificate - First Aid Certificate
- Police Check (current)
- Working with Children Check (current)
- Private Security Operations Licence in Aviation - Full Victorian Drivers Licence
Timeline
Security Site Supervisor
Paradyme Group
11.2021 - Current
Security Supervisor
Wilson Security
11.2021 - Current
Security Officer
Dominance Security Group
06.2020 - 11.2021
Catering Manager
The Allity Aged Care
11.2016 - 01.2020