Lucky Sherpa
Ashford,SA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's Croydon
09.2020 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Community Support Worker
Baptist Care
07.2022 - 12.2022
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Participated in community events and activities to increase awareness of available social services.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Youth Worker
Youth Opportunities
01.2022 - 04.2022
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Contributed to development of individualized plans to support youth goal achievement.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
Education
Bachelor of Human Services - Human Services
Equals International
Adelaide, SA03.2023
Advanced Diploma - Business Administration And Management
Sydney Metro Institute
Sydney, NSW12.2019
Skills
- Program Monitoring
- Company Standards Enforcement
- Safety and Security
- Directing Team Members
- Conflict De-Escalation
- Retail Management
- Order Processing
- Employee Performance Evaluations
- Inventory and Supply Management
- Recruiting and Hiring
- Employee Relationships
- Training and Development
References
Navjot Dhillon, Restaurant Manager (CROYDON MC DONALD'S)
0435474452
Timeline
Community Support Worker
Baptist Care
07.2022 - 12.2022
Youth Worker
Youth Opportunities
01.2022 - 04.2022
Department Manager
McDonald's Croydon
09.2020 - Current
Bachelor of Human Services - Human Services
Equals International
Advanced Diploma - Business Administration And Management
Sydney Metro Institute
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