Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucy Allen

Sydney,NSW

Summary

  • I am organized and dependable person great at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills.
  • maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bartender

The Windsor Hotel
07.2023 - 12.2023
  • Regularly cleaned and sanitized bar area, surfaces,refrigeration and storage areas.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Recruited and trained new bartenders to help maintain talented team.
  • Served high customer volumes during special events, nights, and weekends.
  • I made strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Verified drinking age requirements of customers by carefully checking ID.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.

Sales Representative

Hello Fresh
06.2023 - 06.2023
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • indebt explanation on how use hello fresh app on their device and to complete future orders.

Cafe Server

The Coffee Club
04.2023 - 06.2023
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained regular and consistent attendance and punctuality.
  • Boosted sales by offering personalized recommendations based on customer preferences.
  • Processed orders and sent to kitchen employees for preparation.
  • Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.

Waitress

Lawlors Hotel
01.2022 - 12.2022
  • Displayed enthusiasm and promoted excellent service to customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Informed customers about daily and seasonal specials.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Blackwater Community School
Ireland
06.2021

Skills

  • Staff Training
  • Honest and Dependable
  • Cash Register Operation
  • Relationship Building
  • Good Conversationalist
  • Food Running
  • Wine and liquor knowledge
  • Customer Service
  • Food Preparation

Certification

  • RSA certification
  • Nationally coordinated criminal history check certification

Timeline

Bartender

The Windsor Hotel
07.2023 - 12.2023

Sales Representative

Hello Fresh
06.2023 - 06.2023

Cafe Server

The Coffee Club
04.2023 - 06.2023

Waitress

Lawlors Hotel
01.2022 - 12.2022

High School Diploma -

Blackwater Community School

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Lucy Allen