Lucy Allen
Sydney,NSW
Summary
- I am organized and dependable person great at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
The Windsor Hotel
07.2023 - 12.2023
- Regularly cleaned and sanitized bar area, surfaces,refrigeration and storage areas.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Recruited and trained new bartenders to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- I made strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Verified drinking age requirements of customers by carefully checking ID.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Sales Representative
Hello Fresh
06.2023 - 06.2023
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- indebt explanation on how use hello fresh app on their device and to complete future orders.
Cafe Server
The Coffee Club
04.2023 - 06.2023
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Boosted sales by offering personalized recommendations based on customer preferences.
- Processed orders and sent to kitchen employees for preparation.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
Waitress
Lawlors Hotel
01.2022 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Informed customers about daily and seasonal specials.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Blackwater Community School
Ireland06.2021
Skills
- Staff Training
- Honest and Dependable
- Cash Register Operation
- Relationship Building
- Good Conversationalist
- Food Running
- Wine and liquor knowledge
- Customer Service
- Food Preparation
Certification
- RSA certification
- Nationally coordinated criminal history check certification
Timeline
Bartender
The Windsor Hotel
07.2023 - 12.2023
Sales Representative
Hello Fresh
06.2023 - 06.2023
Cafe Server
The Coffee Club
04.2023 - 06.2023
Waitress
Lawlors Hotel
01.2022 - 12.2022
High School Diploma -
Blackwater Community School