Lucy Amato
Mardi,Australia
Summary
Accomplished HR professional with extensive experience in global organisations delivering medical, health, wellbeing, and security solutions in fast-paced environments. Expertise in navigating complex matrix structures and implementing HRIS and payroll systems, driving operational efficiency. Known for strong critical thinking and a detail-oriented approach that ensures compliance while enhancing process improvements. Proven ability to cultivate cross-functional relationships resulting in significant advancements in compensation and benefits frameworks.
Overview
28
28
years of professional experience
Work History
People Rewards & Recognition Lead
International SOS Australasia
06.2022 - 12.2024
- Developed regional remit-specific salary benchmarks.
- Streamlined compensation and benefits frameworks to align with organisational goals.
- Promoted engagement in market surveys focused on compensation structures and benefits data.
- Outlined best practices ensuring equity standards in organizational remuneration structures.
- Created comprehensive business cases for consideration by Regional GM/CEO.
- Directed comprehensive annual salary and bonus review processes with Global Medical Services, cross-functional business lines, and finance teams.
- Oversaw data gathering, integration, and delivery for yearly merit budget proposals.
- Executed management of regional bonus accrual processes through collaboration with Group Compliance.
- Developed competitive benefits policies and cost-efficient programs tailored to market needs in various countries
- Evaluated and maintained competitive insurance packages addressing market demands.
- Handled general and compliance reporting on employee diversity alongside monthly headcount statistics.
- Led regional implementation and maintenance of job-banding framework.
- Handled complicated compensation problems, ensuring seamless transfer operations within a complex, matrix business environment.
- Led MyHR Data initiatives in the Pacific and ANZ region.
- Collaborated with HR managers across the region to provide comprehensive support.
- Ensured precision in data updates for business line managers through diligent monthly reporting
- Maintained regional compliance with Group Data Quality Audit Reports
- Streamlined implementation process for Group HR projects.
- Partnered with key leaders to select initiatives improving C&B operations.
- Cultivated strong working relationships with business leaders.
- Guided performance management activities with specialized techniques.
- Tracked regional regulatory changes and recommended compliance measures to the Group.
- Established, sustained, and supervised binding SLA contracts with key external providers
- Streamlined compliance with policies and guidelines to ensure adherence to evolving compensation trends and organizational goals.
Regional Payroll Manager (Secondment)
International SOS Australasia
07.2021 - 06.2022
- Oversaw payroll operations for 1,500 employees across multiple legal entities in Australia, New Zealand, and Papua New Guinea.
- Directed completion of 15 payroll schedules, ensuring alignment with diverse monthly timeframes.
- Executed efficient payment processing through both automated and manual techniques, adhering to legal requirements.
- Ensured efficient funding through accurate monthly forecasting.
- Supervised and facilitated complete functions of Payroll Team.
- Oversee precise and prompt processing for taxation, superannuation, and compensation premiums.
- Ensured the use of best practice methods in managing payroll systems, policies, and procedures.
- Provided consistent mentoring and focused developmental support to payroll officers.
- Liaising with internal and external auditors
- Facilitated financial assessments for startup business payrolls.
HR Business Partner, Compensation & Benefits
International SOS Australasia
03.2015 - 07.2021
- Executed HR strategies aligning with department goals.
- Completed assigned projects to bolster HR strategic initiatives.
- Led the management of MyHR system modules leveraging SAP framework.
- Managed analysis procedures for salary metrics and job bands.
- Directed the administration of noncash benefits, focusing on regional Superannuation schemes.
- Managed financial incentive frameworks, including sales commission systems.
- Managed return-to-work procedures tailored to employee compensation requirements.
- Ensured accuracy in regulatory reporting across compensation and benefits, diversity metrics, and monthly headcounts.
- Managed contracts to streamline onboarding processes.
- Enhanced operational efficiency by managing core HR and Payroll systems.
- Oversaw annual audits related to Compensation & Benefits.
- Coordinated support for tenders related to compensation and benefits.
HR Business Partner
International SOS Australasia
Sydney, Australia
02.2013 - 03.2015
- Ensured alignment of HR practices with the business lines' operational demands.
- Built rapport with key personnel and provided reliable advisory support.
- Conducted research, design, delivery, and evaluation of initiatives supporting the HR strategy.
- Implemented programs to boost team participation and enthusiasm.
- Drive and implement learning and development initiatives.
- Directed end-to-end performance review cycles to boost employee engagement.
- Facilitated clear communication of the Employee policy suite.
- Implementing company-wide communication plans.
- Contributing to new business, tender, and bidding processes.
- Oversaw coordination of annual internal audits.
- Maintained employee records with consistent updates to ensure compliance.
- Generated reports and analysed trends as needed.
Senior Payroll Officer (Secondment)
International SOS Australasia
, Australia
07.2011 - 02.2013
HR Business Partner, Contracts Administration
International SOS Australasia
, Australia
01.2010 - 07.2011
Recruitment Partner
International SOS Australasia
08.2006 - 01.2010
Program Senior Administrator
International SOS Australasia
11.2004 - 08.2006
Facilities Coordinator
Stockland
Sydney, Australia
08.2003 - 11.2004
Team Leader, Customer Service
Mannatech Australia & Prestige Int'l
Sydney, Australia
01.1997 - 02.2002
Education
Certificate IV in Frontline Management -
Skills
- Versatile in Dynamic Environments
- Skilled in High-Pressure Situations
- Proficient in navigating complex matrix structures
- Resilient in Dynamic Environments
- Data Analysis
- Critical Thinking Skills
- Detail-Oriented Approach
- Cross-Functional Teamwork
- Sensitive Information Protection
- Self-Directed
- Regulatory Conformance
- HRIS and payroll implementation expertise
- Supportive Workplace Attitude
- Resolution Facilitation
Accomplishments
- Driver's License - C Class
- Working with Children Check
- Implementation of Payroll system and HRIS.
- Implementation of Employee Self-Service for both HRIS and payroll.
- Rebuilt the COA (Chart of Accounts) from the SUN finance systems to Oracle.
- Regional SME for HRIS-SAP
- Regional SME for Payroll
- Design and implementation of Work experience program
References
Available upon request
Timeline
People Rewards & Recognition Lead
International SOS Australasia
06.2022 - 12.2024
Regional Payroll Manager (Secondment)
International SOS Australasia
07.2021 - 06.2022
HR Business Partner, Compensation & Benefits
International SOS Australasia
03.2015 - 07.2021
HR Business Partner
International SOS Australasia
02.2013 - 03.2015
Senior Payroll Officer (Secondment)
International SOS Australasia
07.2011 - 02.2013
HR Business Partner, Contracts Administration
International SOS Australasia
01.2010 - 07.2011
Recruitment Partner
International SOS Australasia
08.2006 - 01.2010
Program Senior Administrator
International SOS Australasia
11.2004 - 08.2006
Facilities Coordinator
Stockland
08.2003 - 11.2004
Team Leader, Customer Service
Mannatech Australia & Prestige Int'l
01.1997 - 02.2002
Certificate IV in Frontline Management -
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