Lucy Anderson

Dental Assistant 2021 - 2022, and Treatment Coordinator 2021 - present (Receptionist).

• Greeting patients in a friendly and professional manner before preparing them for their clinical procedure(s).
• Performed chairside dental assistant procedures, mainly concentrating on the instrument transfers.
• Assisted the dentist in clinical procedures such as restorative, endodontic, checkups, cleans, and various other treatment procedures.
• Updated patient treatment procedures under dentist supervision, using Oasis software.
• Disinfected and set up the clinical room as per clinic protocols.
• Sterilisation and disinfection of the instruments, as per clinic guidelines
• Educated patients on proper oral health care instructions and preventive measures.
• Greeted and checked in patients, ensuring a positive, professional, and welcoming experience.
• Answered and routed incoming calls, emails, and correspondence throughout the dental practice, ensuring all patients are triaged efficiently and effectively.
• Scheduled, confirmed and rescheduled appointments managing the dental clinic’s calendar efficiently
• Handled patient inquiries and provided information about dental procedures and treatment.
• Managed patient records, ensuring accuracy and confidentiality.
• Handled patient billing and insurance claims, ensuring accurate and timely processing.
• Performed general administrative tasks, such as filing, data entry, and correspondence.
• Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Monitored supply levels within the office and ordered new materials as needed.
• Helped to unload and put away office supplies and stock for the dentists and dental assistants
• Processed referrals to specialists when required by the dentist.
• Managed and followed up with patients who are not scheduled for their six-monthly or twelve-monthly appointments via reminder letters or phone calls.
• Managed and followed up on patients with incomplete treatment, ensuring an appointment is made for them via incomplete letters or phone calls.

• Collected, cleaned and polished glassware, with attention to maintaining adequate stock for expected customer demand
• Restocked beer, wine and spirits on a regular schedule and after events
• Maintained regular clientele through professional and friendly service
• Counting money and handling transactions via cash or eftpos through a software called square
• Prepared and served drinks while maintaining a clean and sanity bar area
• Adhered to proper alcohol handling, sanitation and safety procedures
• Maintained appropriate dating, labeling and rotation of all food and beverage items