Lucy-Anne Fisher
Redland Bay,QLD
Summary
Psychology degree graduate with strong interpersonal communication skills, adept at establishing effective connections with individuals from diverse backgrounds. Thrives in fast-paced environments, excels as a team player, and collaborates effectively to achieve successful outcomes for colleagues, clients, and employees.
Overview
29
29
years of professional experience
Work History
Payroll Officer
Teys Brothers
12.2024 - Current
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for 800-1000. employees to comply with predetermined company guidelines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
- Maintained confidentiality of employee records and payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Completed payroll accurately and timely to meet employee expectations.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Accounts & Office Administrator
Hatrix Recruitment
04.2021 - 11.2024
- Utilising Astute Payroll to process weekly pays of 100+ casual employees
- Played a key role in the testing and implementation of Job Adder and Astute Payroll to replace existing software
- Utilising Xero to process weekly pays of 6+ full-time employees
- Processing and coding bills for payment
- Reception duties (in person and over the phone)
- Issuing weekly invoices to clients, reconciling payments received and managing overdue accounts
- Processing employee superannuation contributions
- Posting accounting journals in Xero
- Daily bank reconciliations
- Processing payments in bank accounts
- Payroll tax returns monthly
- Renewing labour hire licenses annually and bi-annual reporting
- Communicating effectively with employees, clients, colleagues and suppliers
Administration Officer
Tricare Aged Care
07.2020 - 03.2021
- Customer service
- Administrative and office support for Facility Manager and Clinical Manager
- Managing the roster of all staff for the facility in accordance with guidelines and ensuring shift coverage at all times
- Providing assistance for residents’ family members and friends
- Processing timesheets and payroll functions in conjunction with Payroll Services at Head Office
- Assist in conducting tours of the facility with potential residents and their families
Operations Coordinator
Moreton Hire
05.2013 - 03.2020
- Assisting the Operations Manager as required
- Timesheet reconciliations and reports, responding to payroll queries
- Processing purchase orders and invoices
- Monthly reconciliations of corporate American Express and Cabcharge/Uber accounts
- Making travel bookings (flights, accommodation, AirBnB, car hire, etc.)
- Purchasing - consumables, stationery, uniforms, etc.
- Fleet maintenance and recording
- Assisting with interviewing new recruits from casual staff to full time project managers
- Onboarding and induction of new staff
- Organising staff training (eg, High Risk work licenses, first aid, etc.)
- Maintaining records and registers (licenses, venue inductions, training, etc.)
- Maintaining/updating and communicating staff rosters
- Actively support our Project Management and on site operations teams
- Handling and reconciliation of petty cash
- Maintaining staff uniform levels
- Assisting with despatch and reception duties involving servicing our clients’ needs and maintaining great customer service experiences
- Rehab and Return to Work Coordination / manage and maintain all Work Cover related issues
- Chief Fire Warden - which involves organising training and maintaining compliance with all safety requirements, and in an emergency are responsible for liaising with emergency services
- National implementation of two new rostering systems
- Attend national meetings with senior management and company directors
- Effectively communicating with a range of stakeholders including employees, creditors, owners, senior management, suppliers, debtors, etc.
Administration Clerk, Debtors Clerk, Reception, Cashier
Harvey Norman
02.2009 - 04.2013
- My roles within Harvey Norman have required me to provide excellence in customer service and administration. These roles involved customer service and complaint handling both in person and over the phone; banking; cash handling; balancing tills, floats, registers and cashbooks; daily and monthly reporting; customer finance applications and processing; debtors reconciliation and creditors processes. I worked here part time whilst completing my full-time university degree.
Accounts Assistant/Receptionist
Grand Central Shopping Centre, Toowoomba Centre Management Office
01.2007 - 08.2008
Administration Clerk
Harvey Norman
03.2004 - 01.2007
Customer Service/Teller
Suncorp
09.2002 - 02.2004
UK Travel Adviser/Foreign Exchange Adviser
Going Places Travel Agency
06.1996 - 06.2002
Education
Bachelor of Social Science - Psychology
University of The Sunshine Coast
Skills
- Experienced in financial and administration management and functions including payroll, accounts receivable, accounts payable and management reporting
- Proficient with MS Office suite, Xero, Rosterlive, Astute Payroll, Workforce One
- Experienced in day-to-day coordination and management of operational activities
- Operationally minded with a focus on attention to detail and meeting deadlines
- Exceptional communication and interpersonal skills
- Experienced in customer service and professional reception roles
- Payroll processing
- Employee relations
- Data entry
- Mathematics
- Payroll documentation
- Attention to detail
- Numeracy skills
- Employee file maintenance
- Pay adjustments
- Dependable and adaptable
- Payroll reconciliation
- Investigating discrepancies
- Client billing
- Paperwork processing
- Typing and 10-key entry
- Teamwork and collaboration
Timeline
Payroll Officer
Teys Brothers
12.2024 - Current
Accounts & Office Administrator
Hatrix Recruitment
04.2021 - 11.2024
Administration Officer
Tricare Aged Care
07.2020 - 03.2021
Operations Coordinator
Moreton Hire
05.2013 - 03.2020
Administration Clerk, Debtors Clerk, Reception, Cashier
Harvey Norman
02.2009 - 04.2013
Accounts Assistant/Receptionist
Grand Central Shopping Centre, Toowoomba Centre Management Office
01.2007 - 08.2008
Administration Clerk
Harvey Norman
03.2004 - 01.2007
Customer Service/Teller
Suncorp
09.2002 - 02.2004
UK Travel Adviser/Foreign Exchange Adviser
Going Places Travel Agency
06.1996 - 06.2002
Bachelor of Social Science - Psychology
University of The Sunshine Coast
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