Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LUCY-ANNE SCOTT

Noraville,NSW

Summary

I am an inspiring and passionate leader, carer, coach, trainer, colleague, who is highly organized with exceptional time management.

I am self driven and genuinely motivated to be the best I can be no matter what situation I am in. I am a team player with a positive attitude and have strong, outgoing communication skills.

I have loads of experience in providing great Customer Service and I am a multi-tasking queen.

I have strong organisational skills with high attention to detail and believe that my experience and background in Policing and the fitness industry will allow me to excel in a new career path such as youth support work.

I love kids, I love people, and I find it so rewarding to be able to help those in need.

I strongly believe that all of the knowledge and skills I have acquired in past roles are transferrable, and are going to be of great benefit to me for future roles and experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RESIDENTIAL YOUTH WORKER

SAFE PLACES FOR CHILDREN
06.2023 - Current
  • Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
  • Assisted residents with daily living activities, promoting self-sufficiency and independence.
  • Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
  • Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
  • Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
  • Supported families through consistent communication about youth progress, offering guidance on additional resources available.
  • Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
  • Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
  • Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
  • Implemented behavior modification techniques, resulting in improved resident interactions and reduced conflicts.
  • Contributed to a supportive residential atmosphere by modeling healthy behaviors and boundaries for residents to emulate.
  • Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
  • Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.

STUDIO MANAGER / HEAD TRAINER

F45 TRAINING
06.2020 - 01.2023
  • Facilitate and run group fitness sessions.
  • Managed marketing campaigns to generate leads for studio
  • Implemented guidelines to properly manage company-related communications
  • Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.

Health Club Manager

ANYTIME FITNESS
05.2016 - 05.2020
  • Developed strong relationships with members, providing exceptional customer service and addressing concerns promptly.
  • Collaborated with local businesses to establish partnerships that increased brand visibility and community involvement.
  • Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
  • Monitored industry trends to stay current on best practices in health club management techniques, fitness programming, and equipment innovations.

POLICE OFFICER

NSW POLICE FORCE
01.2014 - 05.2015
  • Conducted preliminary and follow-up investigations of criminal incidents, hazardous situations, and vehicle collisions
  • Upheld public trust and provided excellent service to different communities
  • Issued warnings, citations and summons to violators to urge caution and alertness
  • Served warrants and subpoenas to present evidence, suspects and witnesses to court
  • Supervised public events to maintain order and enforce laws
  • Processed paperwork and maintained records of prisoner bookings and status during pre-trial process
  • Monitored and reported suspicious activity and safety hazards to local dispatch
  • Stayed up-to-date with current trends and techniques to optimize studio operations
  • Coached high quality Group Fitness sessions in a safe, engaging and fun manner for all involved
  • Diffused volatile situations using training and expertise
  • Answered emergency calls and analyzed situations, responding quickly to prevent injury or loss of life
  • Interviewed victims, complainants and witnesses to obtain accurate information
  • Consistently enforced laws and regulations
  • Conducted community programs to educate on drug abuse and violence prevention
  • Escorted inmates to court appearances and monitored behavior to maintain order
  • Notified patrol units to take violators into custody and to provide needed assistance and medical aid.

Education

CERTIFICATE IV - Health And Fitness

TAFE NSW
GOSFORD, NSW

HIGH SCHOOL CERTIFICATE -

GOROKAN HIGH SCHOOL
GOROKAN, NSW

COMPLETED COURSEWORK TOWARDS ASSOCIATE DEGREE POLICING - POLICING

CHARLES STURT UNIVERSITY
GOULBURN, NSW
05.2020

Skills

  • Life Skills Teaching
  • Positive Reinforcement
  • Substance abuse awareness
  • Mental Health Support
  • Self-Care Awareness
  • Multicultural Competence
  • Family engagement
  • Goal Setting Assistance
  • Educational Support
  • Youth supervision
  • Conflict de-escalation
  • Social skill development
  • Emotional Support
  • Special needs understanding
  • Behavioral Interventions
  • Safety Monitoring
  • Behavior Modeling
  • Environmental management
  • Cultural Competency
  • Educational Activities
  • Program Planning
  • Crisis Response
  • Conflict Mediation
  • Activity implementation
  • Program Support
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Collaboration and Teamwork
  • Active Listening
  • Certified in CPR/AED
  • Relationship Building
  • Crisis Intervention
  • Youth Advocacy
  • Life Skills Development
  • Document Management
  • Cultural Sensitivity
  • Resident support
  • Implementing Client Care Plans
  • Behavioral Management Planning
  • Behavioral Disorders
  • Client and Family Interviews
  • Mental Health Crisis Response
  • Issue Reporting
  • Career Development
  • De Escalation Tactics

Certification

  • CERTIFICATE IV FITNESS
  • CERTIFICATE III FITNESS
  • NSW WWC CHECK 2023
  • POLICE / CRIMINAL CHECK
  • CURRENT FIRST AID AND CPR CERTIFICATES

Timeline

RESIDENTIAL YOUTH WORKER

SAFE PLACES FOR CHILDREN
06.2023 - Current

STUDIO MANAGER / HEAD TRAINER

F45 TRAINING
06.2020 - 01.2023

Health Club Manager

ANYTIME FITNESS
05.2016 - 05.2020

POLICE OFFICER

NSW POLICE FORCE
01.2014 - 05.2015

CERTIFICATE IV - Health And Fitness

TAFE NSW

HIGH SCHOOL CERTIFICATE -

GOROKAN HIGH SCHOOL

COMPLETED COURSEWORK TOWARDS ASSOCIATE DEGREE POLICING - POLICING

CHARLES STURT UNIVERSITY

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