Lucy Audet
Chermside,QLD
Summary
Experienced with invoice management, payment processing, and collections.
Uses effective communication and problem-solving skills to resolve billing issues and streamline Accounts Receivable and Accounts Payable operations.
Overview
39
39
years of professional experience
Work History
Accounts Receivable Officer
Norris Motor Group
Nundah, QLD
04.2025 - 07.2025
- Posted customer payments by recording cash, checks, and credit card transactions.
- During my time at Norris Motor Group I managed to reconcile over 230 + accounts.
- Reduced their 120+ day aged debt.
- Conducted credit checks on new customers, mitigating risk of bad debts and potential losses.
- Strengthened internal controls by reviewing current procedures and recommending improvements where necessary.
- Created Standard documentation and procedures.
Accounting Assistant
Rockpool Aged Care
Carseldine, QLD
01.2024 - 12.2024
- Accounts Payable for three aged care facilities.
- Set up new procedures with suppliers and facilities.
- Cleaned up all outstanding invoices and credits.
- Corporate card banking reconciliation.
- Tested and implemented a new online payment method.
Accounts Assistant - Part Time
Bolton Gems
Brendale, QLD
08.2023 - 10.2023
- Accounts Payable and Accounts Receivable
- Bank Reconciliations for three companies.
- Reduced debtors age 2-4 from 350 down to 35.
- Credit notes
- Achieved many many years of paperwork
- Cleaned up cupboards
- Started cleaning up client database address field, and other issues the Sales department was having problems with.
- Updated credit application forms
- Cleared old application form backlog
- And much more
Junior Bookkeeper
Northern business consultants
Zillmere, Qld
09.2022 - 09.2023
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Performed clerical duties such as replying to emails and answering phone inquiries.
- Processed payroll, numerous electronic deposits and employee pay adjustments.
- Prepared and processed payrolls.
- Maintained clerical correspondence via email and phone.
- Reconciled or entered report discrepancies found in financial records.
- Performed bookkeeping and accounting consulting services.
Office Assistant Retail and Warehouse - 4 Month
MySchoolGear
Brendale, QLD
09.2021 - 01.2022
- This was a four month contract.
- Accounts Payable and Receivable
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
- Staged and sorted multiple types of products for loading.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
Optical Assistant
Specsavers
Chermside, QLD
02.2013 - 11.2013
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Prepared patients for physicians by conducting tests.
Hotel Programme Implementation Manager
Carlson Wagonlit Travel
London, UK, UK
07.2001 - 01.2007
- Implemented corporate hotel programmes throughout Europe.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Prepared detailed Implementation project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Outlined work plans, assessed resources and determined timelines for projects.
Accounts Manager
Calson Wagonlit Travel
Sydney, NSW
07.1998 - 02.2001
- Supervised accounting team of 35 employees working on corporate travel refunds department.
- Created new procedures across 25 offices in Australia to import their accounting department.
- Collaborated with accounting associates to improve reconciliation processes.
- Improved year-end inventory audit process to increase accuracy.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Developed actionable improvements for existing processes and presented to management.
Senior Business Travel Consultant
American Express Business Travel Centre
London, UK, UK
09.1996 - 02.1998
- Supervision of thirteen consultants for large company Invoicing Ticketing and Deliveries.
- Handled customer requests and complaints quickly to improve overall service.
- Handled travel arrangements for groups, couples, executives and special needs clients.
Junior and Intermediate Consultant
Impact Travel – Krugersdorp
South Africa
04.1994 - 04.1996
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Identified fitting products and services through phone-based customer inquiries.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Cashier
Rietfontain Supermarkets
Krugersdorp, , South Africa
05.1986 - 04.1994
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Skills
- Organizational skills
- Communication
- Time management
- Work ethic
- Friendly, positive attitude
- Bank reconciliation
- Payment negotiations
- Invoice processing
- Credit control
- Debt collection
- Problem-solving skills
- Attention to detail
- Multitasking
- Reliability
- Bill payment and recordkeeping
Gap in Resume and a little about me
Dear Human Resources Department,
My first name is Isabel, but I go by the name Lucy
You will see that I've a big gap in my resume due to me raising a family. We opened a Finance Planning business, which allowed me to look after the kids and do lots of different part-time work to work around everyone.
Unfortunately, we have now divorced, and the kids have grown, and I'm ready to get back into full-time work.
Thank you, and I hope to hear back from you.
Lucy Audet
0412026131
lucyaudet@hotmail.com
Languages
English
Full Professional
Portuguese
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Accounts Receivable Officer
Norris Motor Group
04.2025 - 07.2025
Accounting Assistant
Rockpool Aged Care
01.2024 - 12.2024
Accounts Assistant - Part Time
Bolton Gems
08.2023 - 10.2023
Junior Bookkeeper
Northern business consultants
09.2022 - 09.2023
Office Assistant Retail and Warehouse - 4 Month
MySchoolGear
09.2021 - 01.2022
Optical Assistant
Specsavers
02.2013 - 11.2013
Hotel Programme Implementation Manager
Carlson Wagonlit Travel
07.2001 - 01.2007
Accounts Manager
Calson Wagonlit Travel
07.1998 - 02.2001
Senior Business Travel Consultant
American Express Business Travel Centre
09.1996 - 02.1998
Junior and Intermediate Consultant
Impact Travel – Krugersdorp
04.1994 - 04.1996
Cashier
Rietfontain Supermarkets
05.1986 - 04.1994