Lucy Audet
Chermside,QLD
Summary
Experienced with invoice management, payment processing, and collections.
Uses effective communication and problem-solving skills to resolve billing issues and streamline Accounts Receivable and Accounts Payable operations.
Overview
39
39
years of professional experience
Work History
Accounts Receivable Officer
Norris Motor Group
04.2025 - 07.2025
- Posted customer payments by recording cash, checks, and credit card transactions.
- During my time at Norris Motor Group I managed to reconcile over 230 + accounts.
- Reduced their 120+ day aged debt.
- Conducted credit checks on new customers, mitigating risk of bad debts and potential losses.
- Strengthened internal controls by reviewing current procedures and recommending improvements where necessary.
- Created Standard documentation and procedures.
Accounting Assistant
Rockpool Aged Care
01.2024 - 12.2024
- Accounts Payable for three aged care facilities.
- Set up new procedures with suppliers and facilities.
- Cleaned up all outstanding invoices and credits.
- Corporate card banking reconciliation.
- Tested and implemented a new online payment method.
Accounts Assistant - Part Time
Bolton Gems
08.2023 - 10.2023
- Accounts Payable and Accounts Receivable
- Bank Reconciliations for three companies.
- Reduced debtors age 2-4 from 350 down to 35.
- Credit notes
- Achieved many many years of paperwork
- Cleaned up cupboards
- Started cleaning up client database address field, and other issues the Sales department was having problems with.
- Updated credit application forms
- Cleared old application form backlog
- And much more
Junior Bookkeeper
Northern business consultants
09.2022 - 09.2023
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Performed clerical duties such as replying to emails and answering phone inquiries.
- Processed payroll, numerous electronic deposits and employee pay adjustments.
- Prepared and processed payrolls.
- Maintained clerical correspondence via email and phone.
- Reconciled or entered report discrepancies found in financial records.
- Performed bookkeeping and accounting consulting services.
Office Assistant Retail and Warehouse - 4 Month
MySchoolGear
09.2021 - 01.2022
- This was a four month contract.
- Accounts Payable and Receivable
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
- Staged and sorted multiple types of products for loading.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
Optical Assistant
Specsavers
02.2013 - 11.2013
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Prepared patients for physicians by conducting tests.
Hotel Programme Implementation Manager
Carlson Wagonlit Travel
07.2001 - 01.2007
- Implemented corporate hotel programmes throughout Europe.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Prepared detailed Implementation project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Outlined work plans, assessed resources and determined timelines for projects.
Accounts Manager
Calson Wagonlit Travel
07.1998 - 02.2001
- Supervised accounting team of 35 employees working on corporate travel refunds department.
- Created new procedures across 25 offices in Australia to import their accounting department.
- Collaborated with accounting associates to improve reconciliation processes.
- Improved year-end inventory audit process to increase accuracy.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Developed actionable improvements for existing processes and presented to management.
Senior Business Travel Consultant
American Express Business Travel Centre
09.1996 - 02.1998
- Supervision of thirteen consultants for large company Invoicing Ticketing and Deliveries.
- Handled customer requests and complaints quickly to improve overall service.
- Handled travel arrangements for groups, couples, executives and special needs clients.
Junior and Intermediate Consultant
Impact Travel – Krugersdorp
04.1994 - 04.1996
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Identified fitting products and services through phone-based customer inquiries.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Cashier
Rietfontain Supermarkets
05.1986 - 04.1994
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Skills
- Organizational skills
- Communication
- Time management
- Work ethic
- Friendly, positive attitude
- Bank reconciliation
- Payment negotiations
- Invoice processing
- Credit control
- Debt collection
- Problem-solving skills
- Attention to detail
- Multitasking
- Reliability
- Bill payment and recordkeeping
Gap in Resume and a little about me
Dear Human Resources Department,
My first name is Isabel, but I go by the name Lucy
You will see that I've a big gap in my resume due to me raising a family. We opened a Finance Planning business, which allowed me to look after the kids and do lots of different part-time work to work around everyone.
Unfortunately, we have now divorced, and the kids have grown, and I'm ready to get back into full-time work.
Thank you, and I hope to hear back from you.
Lucy Audet
0412026131
lucyaudet@hotmail.com
Languages
English
Full Professional
Portuguese
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Accounts Receivable Officer
Norris Motor Group
04.2025 - 07.2025
Accounting Assistant
Rockpool Aged Care
01.2024 - 12.2024
Accounts Assistant - Part Time
Bolton Gems
08.2023 - 10.2023
Junior Bookkeeper
Northern business consultants
09.2022 - 09.2023
Office Assistant Retail and Warehouse - 4 Month
MySchoolGear
09.2021 - 01.2022
Optical Assistant
Specsavers
02.2013 - 11.2013
Hotel Programme Implementation Manager
Carlson Wagonlit Travel
07.2001 - 01.2007
Accounts Manager
Calson Wagonlit Travel
07.1998 - 02.2001
Senior Business Travel Consultant
American Express Business Travel Centre
09.1996 - 02.1998
Junior and Intermediate Consultant
Impact Travel – Krugersdorp
04.1994 - 04.1996
Cashier
Rietfontain Supermarkets
05.1986 - 04.1994
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